AI-powered ticketing for teams of all sizes

Empower your agents to enhance productivity, automate workflows, and deliver exceptional customer experiences – within Microsoft Teams or any tools you already use. Desk365 stands for better service, better products, and AI that truly delivers.  

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Trusted by 7,000+ businesses around the world

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Raise and resolve tickets faster

Enable customers to raise tickets from any channel. Empower agents to help them better. We help you provide an omni-channel approach, so customers experience great service.

Teams Icon Microsoft Teams.

Your customers can create tickets, receive notifications, check on statuses and respond back to your agents, all without leaving Teams.

Email Icon Email.

Customer emails get converted into tickets. Agent responses are sent via email and are also visible on your customer support portal.

Support Portal Icon Support Portal.

Provide your customers with a web portal where they can create and manage tickets, view solution articles from your Knowledge Base.

Web Widget Icon Web Widget.

Web widget that can be easily configured to fit into your website or web product. A powerful way for your customers to send in-context information while creating tickets.

Web Form Icon Web Form.

Prefer an iframe form to a web widget? No worries, we got you covered with a configurable web form that you can add to your website.

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AI built to simplify your workload

Desk365’s AI is different. It works in the background to reduce workload and stand-in to automate repetitive tasks so agents can do what they do best – be human.  

AI Agent

Draft with AI

AI Agent

A custom AI agent built on your business’s historic data. The Desk365 AI Agent learns from your own tickets and knowledge base articles to generate accurate responses –so your agents can close tickets faster.

NEWLY LAUNCHED

NEWLY LAUNCHED

Draft with AI

Auto-draft intelligent responses to customer queries. Translate into 15 different  languages, grammar check responses, and enhance your service.

Powerful ticketing platform.

Desk365 is a robust full featured ticketing platform that also works with other channels like email, support portal, web forms, and widgets. You get your own support email that your users can use to create tickets via email.

Unified Inbox.

A single inbox where all your support requests are present. Your agents can now collaborate and manage requests from all channels in one easy-to-use, intuitive interface.

SLAs.

Service Level Agreements are monitored to provide you with periodic reminders before they’re due, as well as if and when infractions occur.

Knowledge Base.

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Make selected folders public that customers can view on the support portal.

Customizations.

Customize your entire helpdesk from support portal, to custom roles/ fields/ forms and more so that your helpdesk looks and functions the way you want.

EXPLORE ALL FEATURES

Plugs in to your current tech stack 

Desk365 integrates seamlessly with Microsoft Teams or any other tools you already use. A helpdesk so extensive, it works to enhance collaboration and streamlines your existing workflow.  

Microsoft365 Integration

From Microsoft Entra ID Single Sign On to Copilot plugin, Desk365 completely fits in to your Microsoft ecosystem. Make use of the Desk365 Power Automate connector to integrate with other Microsoft and third party applications using Microsoft Power Automate. 

APIs and Webhooks

Seamlessly integrate with Asana, Azure DevOps, Jira, Power BI and more using our Power Automate Connector.  

Request a plug-in

Desk365 is built for and by our customers. See a missing integration? Message our team and we’ll build what you need.

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No credit card required.

Feature rich, built-to-last, ticketing software

Great products stand the test of time. Our aim has been to build a helpdesk that is for the long term. Your business grows, we prioritize and ship features you request to grow with you.  

Get instant ticket notifications

Get notified on both Teams and email about tickets you should not miss. Alert agents instantly for every ticketing action via push notifications on Microsoft Teams. Quickly monitor ticket progress and update end-users and agents directly within Teams.  

Round Robin

Effortlessly manage support requests with the Round-Robin Ticket Assignment. Automatically distribute tickets among support agents to ensure balanced workloads and timely responses. 

Automations

Configure automation macros that get triggered during ticket creation and ticket updates. Make it contextual to ticket/customer/ time properties and events so you don’t have to do repetitive work. 

Create tickets from
Microsoft Teams  

Define workflows that can be triggered based on ticket fields, customer properties, keywords, events, and more. Convert direct messages or any messages in a public group or Teams channel into a trackable ticket in Microsoft Teams.

Learn more

Mobile responsive

Make it easy for your end-users and support agents to access Desk365 directly from their mobile devices. Respond to tickets, view reports, and manage your support portal on the go. 

Multi-department access management

Configure departments into groups and provide access at a global level, department level or agent only level. Multiple email servers can be configured so you can maintain role-specific access. 

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"We switched from Zendesk and would not go back"

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn’t manage IT without it! I am also continuously impressed with their client dedication – if you suggest an improvement, they genuinely take it into consideration! They consistently roll out improvements. We are so grateful!

Robin B

Business Administration Management

Industry

Healthcare

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Great Support Desk software for the price"

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending. It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets. I’ve used some of the bigger packages and prefer to use this.

Marc W

Snr IT Director

Industry

Human Resources

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

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Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in 5 minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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No credit card required.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.

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