Conversational Ticketing with Microsoft Teams
Your support team uses Microsoft Teams more than email. It’s time your ticketing system also works with Microsoft Teams, so agents don’t have to switch context every time they respond to a ticket.
No credit card required.
Trusted by thousands of businesses around the world
Go where your customers are.
Make it easy for your customers to reach you through all the channels that are convenient to them and provide an outstanding customer service experience.
Microsoft Teams.
Your customers can create tickets, receive notifications, check on statuses and respond back to your agents, all without leaving Teams.
Email.
Customer emails get converted into tickets. Agent responses are sent via email and are also visible on your customer support portal.
Support Portal.
Provide your customers with a web portal where they can create and manage tickets, view solution articles from your Knowledge Base.
Web Widget.
Web widget that can be easily configured to fit into your website or web product. A powerful way for your customers to send in-context information while creating tickets.
Web Form.
Prefer an iframe form to a web widget? No worries, we got you covered with a configurable web form that you can add to your website.
Powerful Ticketing Platform.
Unlike other apps that only provide Microsoft Teams capabilities, Desk365 is a robust full-featured ticketing platform that also works with other channels like email, support portal, web forms, and widgets. You get your own support email that your users can use to create tickets via email.
Unified Inbox.
A single inbox where all your support requests are present. Your agents can now collaborate and manage requests from all channels in one easy-to-use, intuitive interface.
SLAs.
Service Level Agreements are monitored to provide you with periodic reminders before they’re due, as well as if and when infractions occur.
Knowledge Base.
Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Make selected folders public that customers can view on the support portal.
Automations.
Automation macros that get triggered during ticket creation and ticket updates. Highly configurable based on ticket/customer properties and events.
Modern Helpdesk for the Microsoft 365 workplace
Agent Bot.
The Agent Bot helps your support team collaborate and respond better using the power of Microsoft Teams. They can assign tickets, add notes, check on statuses, change ticket properties, reply to customers, all without leaving Microsoft Teams!
Support Bot.
Are your customers also big users of Microsoft Teams? The Support Bot is easy to use and intuitive: your customers can create tickets, check on statuses and reply/respond to agents all from within Microsoft Teams. You can also customize the Support Bot according to your brand guidelines.
We are committed to your Microsoft 365 investment.
Adopt a Microsoft Teams ticketing system that integrates effortlessly with your Microsoft 365 ecosystem and applications, enhancing workflow efficiency and reducing risk.
Azure AD Single Sign-on
Simplify user administration and provide secure access using Single Sign-on through Azure AD. Your agents and end-users have one less username and password to remember using their M365 authentication.
Power Automate Connector
Make use of the Desk365 Power Automate connector to integrate with other Microsoft and third party applications using Microsoft Power Automate.
Copilot Integration
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
"Great support. Make you feel they're part of your team"
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Jeroen H
Biotechnology
Capterra Rating
"The Helpdesk system everyone should know about"
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Mirko B ​
Oil and energy
Capterra Rating
"Desk365 works with Teams!"
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.Â
Lonny L
Farming
Capterra Rating
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
"We love Desk365! Former Zendesk Client"
Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not….
Read MoreRobin B
Business Administration Management
Industry
IT
"Great support. Make you feel they're part of your team"
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Jeroen H
Scientist Sensortechnologies
Industry
Biotechnology
"Great Support Desk software for the price"
Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in….
Read MoreMarc W
Snr IT Director
Industry
IT
"The Helpdesk system everyone should know about"
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Mirko B ​
System & Network Administrator
Industry
Oil and energy
"An Excellent Ticketing Portal"
It is so easy to use, we get timely support and it’s being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We’ve seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents.
Andy R
Network & Communications Support Specialist
Industry
IT
"Desk365 works with Teams!"
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.Â
Lonny L
IT Manager
Industry
Farming
Advantages of Conversational Ticketing
Get instant ticket notifications
Create tickets in Microsoft Teams
Make it easy for your end-users to get support without having to leave Microsoft Teams. Create tickets, check on status, and much more using the Desk365 Support Bot.
Create tickets from Teams messages
Measure your team performance with powerful built-in reports
See what areas need improvements, discuss with your team, and take the necessary action to streamline your business further.
Set up custom roles
Fine-tune the access provided to your support team members using custom roles. Roles can be configured for different scope levels (global, department, or individual) and feature levels.Â
Create custom ticket forms
Create multiple ticket forms that can be used from the Support Portal as well as the Teams Support Bot. Makes it easy to maintain distinct workflows based on your needs.Â
Collect email-based tickets in Teams
Messages from emails and other channels get converted into tickets and reside in one centralized inbox. Agents can access them in the web portal as well as in the Desk365 Agent Bot.
Apply advanced workflow automations to triage tickets
Define workflows with a predefined set of actions that can be triggered based on ticket fields, customer properties, keywords, events, and more.
Customize ticket fields
Customize ticket fields according to your requirements. Collect all the information required ahead of time, while creating tickets using easy-to-configure ticket forms.
Get SLA notifications in Teams
Receive timely SLA notifications to stay on top of ticket deadlines and manage ticket escalations directly on Teams.
Access Support Portal within Teams
View all your support tickets on the support portal without leaving Microsoft Teams. Allow end-users to log in seamlessly with Single Sign-on through Azure AD.
Give feedback using Teams
Security, Safety and Compliance
- At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
- We are SOC 2 Type 2 Certified and GDPR compliant.
- Desk365 is fully compliant with HIPAA regulations. This ensures that we meet stringent standards for the protection and confidentiality of healthcare-related information.
- To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
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