Modern Help Desk for IT Ops team

BUILT FOR MODERN OPS TEAMS.

Let employees submit tickets from Microsoft Teams

Conversational ticketing using Microsoft Teams means no more playing phone tags with your employees. Your IT Ops team can collaborate on Microsoft Teams and stay on top of all the tickets with Desk365’s advanced ticketing platform.

No credit card required.

Conversational Ticketing with Microsoft Teams.

Employees can create tickets and stay up to date on their status using the Support Bot.
With Desk365’s full-featured customer service platform your IT Ops team can deliver outstanding service.

Support Bot.

No more missed messages. Make it easy for your employees to create and manage tickets with the Microsoft Teams Support Bot.

Agent Bot.

Collaborate better with the Desk365 Agent Bot. Helps your IT Ops team be on top of their support requests without leaving Microsoft Teams.

Single Sign-on

With Single Sign-on through Azure AD, your employees can start using Desk365 with minimal setup.

Automations.

Automation rules that get triggered during ticket creation and ticket updates. Highly configurable based on ticket/customer properties and events.

Knowledge Base.

Provide a self-service portal for your employees with a Knowledge Base of frequently requested solution articles.

SLAs.

Setup automatic reminder and escalation rules. Intuitive UI helps agents have full understanding of approaching deadlines.

Time Tracking.

Keep track of time and report on them with ease. Run a timer while working on tickets or choose to manually enter time spent.

Surveys.

Keep track of enduser satisfaction with surveys. Multiple survey templates including CSAT, Star Rating and Net Promoter Score surveys.

Unified Inbox.

A single inbox where all your customer support requests are present. Your agents can now collaborate and manage requests from all channels in one easy to use, intuitive interface..