Streamline change/approval management with Desk365
Empower your organization to manage approval management and change management processes seamlessly with Desk365’s advanced workflows.
Effortless Creation of Change/Approval Management Workflows
Simplify the creation of approval workflows with Desk365. Replace cumbersome manual approvals with automated change workflows designed to save time and eliminate errors.
- Create approval processes with pre defined subject, description and approvers and access them later with just a click
- Manage complex approval hierarchies with ease.
- Handle both sequential and non-sequential approval and change processes to fit any business requirement.
Configurable Change/Approval Management
Workflows for Every Scenario
Sequential Approvals
Ideal for hierarchical processes where approvals follow a strict sequence. For instance, issuing a laptop for a new employee may first require approval from the department head for budget clearance and then the IT manager for inventory confirmation.
Non- Sequential Approvals
Everyone must approve: All stakeholders added to the request must collectively approve the request, only then the request would be considered as approved.
Anyone can approve: If anyone of the stakeholders added to the request approves, the request is considered as approved.
Advanced Features for Change/Approval Management
Granular Role-Based Permissions
Maintain control over who can edit, cancel, or manage approvals. Assign temporary approvers without changing ticket assignments. Configure permissions at the admin or manager level to safeguard critical actions.
Approval Notifications
Keep all the stakeholders informed with customizable notifications for approval request creation, reminders, and status changes. Include details like the requester’s name, status, and workflow type for clear and timely updates.
Optimize Workflow Efficiency with Desk365's
Change/Approval Management
Approval Tracking and Audit Trails
Track all approval activities in real-time with a centralized approvals menu.
Automated Reminders
Send reminders to approvers who haven’t acted, reducing delays without overwhelming them with constant alerts.
Prevent Premature Closures
Set rules to ensure tickets cannot be closed or resolved until all approvals are finalized.
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