Looking for the best Tikit Alternative?
You’re in the right place.
Meet Desk365, the modern helpdesk for the Microsoft365 workplace. Desk365, unlike other apps, is an omni-channel ticketing platform with robust automation rules, SLAs, workflows, and more.
No credit card required
Powerful Ticketing Platform
Affordable and Transparent Pricing
Provide world class support without breaking your bank. Desk365 offers you all the features you love at a much more affordable price. If you need additional features like Advanced Automations, Surveys, SLAs etc. you must purchase higher priced plans in Tikit.AI, while Desk365 has a single Pro Plan that covers all the features.
Ease of use
Tired of using software that is not user-friendly and intuitive in nature. Make your support team happy by shifting to an easy-to-use and intuitive help desk using Desk365. With a platform built from the ground up for Microsoft 365, experience the seamless nature of ticketing with Azure AD single sign-on and Microsoft Teams ticketing.
Comparing Desk365 vs. Tikit
Here is an in-depth feature comparison between Desk365 and Tikit, two prominent customer support platforms in the industry,
Features
Desk365
Tikit
Microsoft Teams Ticketing
Email Ticketing
(Limited to shared inboxes)
Customer Support Portal
Web Form / Web Widget
Automations
Knowledge Base
SLAs
(Including Reminders & Escalations)
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys
(Multiple Survey Types)
(Only available in Microsoft 365 Service Desk and Microsoft 365 ITSM plans)
Reports
(Multiple Custom Reports)
Agent Collision Detection
Custom Statuses and Categories
API Access
Power Automate Connector
(Only available in Microsoft 365 Service Desk and Microsoft 365 ITSM plans)
Azure AD Single Sign-On
Onboarding Specialist
Email Support
Free Trial
(21 Days)
(14 Days)
Free Plan Available
Number of Users
Unlimited
Unlimited
Lowest Paid Plan
$12/agent /month
$24/agent /month
Highest Paid Plan
$12/agent /month
$47/agent /month
Last Updated Date: 25-March-2024
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
"We love Desk365! Former Zendesk Client"
Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not….
Read MoreRobin B
Business Administration Management
Industry
IT
"Great support. Make you feel they're part of your team"
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Jeroen H
Scientist Sensortechnologies
Industry
Biotechnology
"Great Support Desk software for the price"
Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in….
Read MoreMarc W
Snr IT Director
Industry
IT
"The Helpdesk system everyone should know about"
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Mirko B ​
System & Network Administrator
Industry
Oil and energy
"An Excellent Ticketing Portal"
It is so easy to use, we get timely support and it’s being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We’ve seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents.
Andy R
Network & Communications Support Specialist
Industry
IT
"Desk365 works with Teams!"
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.Â
Lonny L
IT Manager
Industry
Farming
Why should you choose Desk365 over Tikit?
Desk365’s features, customizability, and simplicity make it the best Tikit alternative for the support team that wants to work efficiently and improve customer service.
Advanced Automations Made Easy
Set up Automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties and events.
SLAs
Different SLA options are available that enable you to setup periodic reminders before the tickets are due and help you to stay on top of ticket escalations. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.
Customer SurveysÂ
Create and send surveys to get direct feedback from your customers. Assess customer satisfaction by measuring quantifiable data from these surveys. Analyze the data together with your team to identify areas of improvement and make the necessary changes to further improve your support team performance.
Reporting Made EasyÂ
Customize your reports to get insights on what’s most important for your business. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your business. Stay updated on how well your support team is doing and take better data-driven decisions with our comprehensive reports’ module.
Knowledge Base
Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Save time and make it easy for the customers by enabling them to find answers to problems themselves without having to reach out to you every single time.
Prioritized Ticket Views
Create customized ticket views using easy to use filters that cover all ticket fields, including your custom created fields. Tickets can be automatically arranged in order of priority, due time, or status so that you can focus on responding to the most important customer queries first.
Customer Support Portal
Offer your customers an online portal through which they can manage and create tickets, access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Partner That Helps You Succeed
The number one reason people love Desk365 is because of our amazing customer service, product and engineering teams. We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works for you.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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