Anand is the Head of Marketing at Desk365. With 10+ years of experience in the marketing industry, he loves creating content and working on different aspects of digital marketing. He is a frequent reader who keeps a tab on the latest updates happening in customer service and customer experience. When he's not at his desk, you'll find him playing soccer or spending time with his friends and family. You can find him @LinkedIn | Twitter
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million daily active users, Teams has
Did you know that businesses that respond to customer service emails within one hour are 7 times more likely to convert a lead into a customer? Writing effective customer
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million daily active users, Teams has
Did you know that businesses that respond to customer service emails within one hour are 7 times more likely to convert a lead into a customer? Writing effective customer
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements
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