Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Search

12 Key Zendesk Features [+ Pros and Cons Breakdown]

As businesses expand, managing the influx of customer questions, complaints, and feedback can easily overwhelm support teams—especially outside business hours. This is where Zendesk Suite steps in, offering a comprehensive service solution for the entire customer

Read More »

At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...

Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...

As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...

Are you curious about knowing the difference between a help desk and a service desk? While both of these IT...

We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...

We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security,...

Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to...

Choosing the right help desk ticketing system is essential for businesses looking to enhance customer engagement and efficiently resolve complaints....

Choosing the right customer service platform is essential for businesses looking to enhance customer engagement and efficiently resolve complaints. Regarding...

Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In...

Are you considering using Zendesk for your business but unsure about the pricing? Pricing is a crucial factor when selecting...

Are you considering using Zoho Desk for your business but unsure about the pricing? Pricing is a crucial factor when...

12 Key Zendesk Features [+ Pros and Cons Breakdown]

As businesses expand, managing the influx of customer questions, complaints, and feedback can easily overwhelm support teams—especially outside business hours. This is where Zendesk Suite steps in, offering a comprehensive service solution for the entire

Read More »

Desk365 Product Updates – October 2024

We’re excited to introduce a series of new features and updates designed to enhance helpdesk operations and communication between support agents and customers. This month’s updates bring improved ticket management, streamlined workflows, and expanded communication

Read More »
desk365-ticket-routing-helpdesk-software

How does Ticket Routing help in Customer Service?

In today’s competitive landscape, a company’s success increasingly depends on how well it meets or exceeds customer expectations. Ticket routing plays a crucial role in achieving this, as it helps streamline support operations, saves valuable

Read More »

How to Create a Jira Ticketing System?

Every software or product has its own set of imperfections. Even with top-notch tools, customers might encounter confusion or run into bugs. This is where the IT helpdesk or support team steps in. They work

Read More »

How to Create a Microsoft Excel Ticketing System?

When considering simple, budget-friendly solutions for managing tasks, requests, or issues, a Microsoft Excel ticketing system is an excellent choice. This system utilizes the versatile and familiar Excel platform to create an organized space where

Read More »

Desk365 Product Updates – September 2024

At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing

Read More »

Desk365 Product Updates – July 2024

We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security, and enhance user communication. Here’s an in-depth look at our latest updates and how they

Read More »

8 Easy Ways to Deliver Personalized Customer Service

Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In today’s digital age, businesses are increasingly leveraging digital media and technology to enhance their customer experience. They

Read More »

11 Effective Strategies to Improve Agent Productivity

Despite significant advancements in technology, studies continue to reveal that customers frequently express dissatisfaction with slow and inefficient customer support. 60% of customers define their customer service experience as satisfactory when they receive a quick

Read More »
best-microsoft-teams-features-desk365

15 Best Microsoft Teams Features

Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings, and file sharing. This cloud-based software is designed to cater to businesses of all sizes,

Read More »

8 Best Customer Self-Service Portals

Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own, which also provides them with a sense of freedom. Therefore, businesses need

Read More »

Desk365 Product Updates – May 2024

At Desk365, we are constantly striving to improve our platform and enhance user experience.  In continuation to it, we are excited to introduce a series of updates designed to enhance user experience and streamline the

Read More »

11 Best Microsoft Teams Employee Engagement Apps

Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving organizational goals? While it may seem straightforward, enhancing employee engagement is a

Read More »
microsoft teams ticketing system

Best Microsoft Teams Ticketing Apps in 2024

Microsoft Teams has emerged as a powerhouse, boasting over 145 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools

Read More »

The 11 Best Help Desk Software for 2024

Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, leading them to explore the

Read More »
14 Key Helpdesk Software Features

14 Key Helpdesk Software Features

Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an

Read More »
How to manage notifications in Microsoft teams

How to Manage Microsoft Teams Notifications?

If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,

Read More »
workflow automation

A Guide to use Microsoft Copilot in Power Automate

Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to run smoothly, you’re not alone. That’s where Microsoft Copilot in Power Automate comes in. The

Read More »

12 Help Desk Metrics to Improve Customer Support

The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team.   Chaotic

Read More »
Soc 2 Type 2

Desk365 is now SOC 2 Type 2 Compliance Certified

We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security.  It’s a testament to our ongoing efforts to

Read More »

How to Improve Customer Service Response Times?

Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part

Read More »

Product Updates – August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments

Read More »

Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which

Read More »

UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details

Read More »

17 Help Desk Best Practices for 2024

A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver

Read More »
Accordion Content
Descriptive Image Text

Quick Overview of Desk365’s Agent Bot and Support Bot for Microsoft Teams

Watch video

Accordion Content
Descriptive Image Text

Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

Watch video

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

Watch Video

Descriptive Text Here