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10% OFF

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BF2024

Experience AI-optimized
customer interactions at Desk365

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Trusted by thousands of businesses around the world

How to Redeem the Offer

STEP 1
Start Your Free Trial
Try Desk365 with our 21-day free trial. No credit card required.
STEP 2
Pick a Plan
Choose ‘PRO’ plan and start your 21-day free trial.
STEP 3

Complete your Purchase

Upgrade to the Pro Plan from the app: Settings > Account > Plan & Billing tab. Use code BF2024 and checkout before December 3rd.

Provide best-in-class customer support without breaking your bank

Desk365 is a modern helpdesk that helps you deliver outstanding customer service.

Omnichannel

Collaboration

Automations

Self-Service

Customization

Analytics

Omnichannel Support

Make it easy for your customers to reach you through all the channels that are convenient to them. Support them on all the channels they are comfortable with including Emails, Microsoft Teams, Phone, Web Portal, Web Forms/Web Widgets and manage them in a centralized inbox so that customer requests can be easily tracked, managed, and answered in an efficient manner. You no longer have to juggle between different tools and remember your passwords every time when you need to respond to your customers.

Collaborate with ease

A unified cloud-based help desk makes it easy for your agents to collaborate and provide quick and consistent service to your customers. Collaborate with other agents about specific tickets via comments and private notes. Split complex tasks into multiple tickets and resolve them together with your team. Discuss specific parts of tickets with product experts from your company to identify the best solution for the issue. Give customers a more human and personalized support experience. 

Automations

Leverage Desk365’s built-in automation capabilities to categorize and route incoming tickets to the right support teams using advanced workflows and rules. Automatically assign tickets to agents based on keywords, events, skill level, replies, and more. Save time and resources by not having to manually forward tickets every time they arrive. Alert agents instantly on ticket replies and other ticket activities via email, web, and push notifications on Microsoft Teams.

Self-service

Enable customers to find quick answers by themselves with a knowledge base. By implementing customer self-service functions by means of having a solid knowledge base, you can also free up your support team’s bandwidth so that they can spend more time on critical tickets assigned to them. Make more customers happy and have fewer conversations for your support team to handle every day. Display different solution articles for different customers providing tailored and personalized support experiences.

Customize to fit your needs

Customize your support portal, agent roles, ticket fields, workflows, and personalize the customer experience. Design your support portal to reflect your brand guidelines by applying your brand theme colors, logo, and favicon. Decide how your support team members can access Desk365. Roles can be set up for different scope levels (global, department, or individual) and feature levels. Customize the Create Ticket forms with different fields that fit your needs. Make the helpdesk behave how you want it to be.

Reporting and analytics

Desk365’s reporting and analytics features offer powerful insights to improve customer support operations. With tools to track ticket trends, survey feedback, and team productivity, Desk365 enables you to make data-driven decisions that enhance efficiency and customer satisfaction. Key metrics, such as ticket resolution times and response rates, are easily monitored, helping you spot patterns, prevent bottlenecks, and optimize performance. Customizable filters and export options let you tailor reports to meet your needs, ensuring you have all the relevant information at hand to keep your helpdesk running smoothly.

Superior Performance at an Unbeatable Price

Empower your support team to surpass expectations! Automation and self-service features help your team provide service at scale. Productivity and Collaboration features that make your support team stand out. All in an easy-to-use, intuitive UI that’s a breeze to set up.

No hidden costs

No setup fees

Save Upto 25%

Yearly
Monthly
USD ▾

Pro Plan

All-inclusive plan covers all the features you need to provide great customer service.

CUSTOMIZE TO FIT YOUR NEEDS:

  • Omni-Channel
  • Integration
  • Knowledge Base
  • Ticket Management
  • Data & Analytics
  • Support
  • Process Automation
  • Draft with AI

$12

per agent per month

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REQUEST DEMO
REQUEST DEMO

No credit card info needed

Ticket Management

  • Custom Ticket Views
  • Customer Management
  • Responsive Mobile Web Apps
  • Multiple Emails
  • Multiple Groups/Departments
  • Draft with AI
  • Collision Detection
  • Time Tracking
  • 'Watchers' of Tickets

Workflow Automation

  • Automation Rules
  • Automated Ticket Assignment
  • SLA Management & Business Hours
  • SLA Reminders & Escalations
  • Multiple SLAs
  • SLAs in Automations
  • Canned Responses
  • Tasks/To-do Lists
  • Closure Rules

Customization

  • Custom Domain
  • Custom Email Servers
  • Custom Ticket Fields
  • Custom Forms
  • Custom Roles
  • Custom Reports & Graphs
  • Custom Response Templates
  • Custom Knowledge Base

Integrations

  • Azure AD Single Sign-on
  • API Access
  • Web-hooks
  • Power Automate Connector
  • Microsoft 365 Copilot Plugin

Omni-Channel

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Support Portal
  • Web Form/Web Widget
  • Unified Inbox

Data & Analytics

  • Customer Surveys & Reports
  • Ticket Trend Reports
  • Productivity/SLA Reports
  • Import / Export Data

Support

  • Free Setup and Installation
  • Priority Support

We also offer a Free Plan with a limited set of features for hobby projects and testing purposes. Limited to 3 agents and 50 tickets per month.

START TRIAL
REQUEST DEMO

No credit card info needed

START TRIAL

No credit card info needed

REQUEST DEMO

No credit card info needed

Pricing FAQs

We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.

Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.

We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.

Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.
We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.

Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.

At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"We love Desk365! Former Zendesk Client"

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not….

Read More

Robin B

Business Administration Management

Industry

IT

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"Great Support Desk software for the price"

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in….

Read More

Marc W

Snr IT Director

Industry

IT

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B ​

System & Network Administrator

Industry

Oil and energy

"An Excellent Ticketing Portal"

It is so easy to use, we get timely support and it’s being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We’ve seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents.

Andy R

Network & Communications Support Specialist

Industry

IT

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well. 

Lonny L

IT Manager

Industry

Farming

Why choose Desk365?

Comprehensive Feature Set

Desk365 offers a full suite of advanced helpdesk features like AI-powered automation, seamless ticketing, customizable workflows, and robust reporting, giving you everything you need in one platform.

Cost-Effective Solution

With Desk365, you get premium features at a fraction of the cost compared to other helpdesk platforms, making it an affordable option without compromising on quality.

Outstanding Support

People love Desk365 because of our extreme focus on customer experience. We listen deeply to customer feedback and constantly innovate the product based on it.

Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Choose the right Microsoft Teams Ticketing System for your business

All-inclusive plan with all the features you need. No credit card required.

START 21-DAY TRIAL
REQUEST DEMO
START 21-DAY TRIAL
REQUEST DEMO