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Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While Sell customers have some time to plan, the news is already creating a ripple effect across the CRM and support
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
At Desk365, innovation never stops. We roll out new features and improvements every two weeks—and on release days, our teams...
Your team’s inbox is overflowing. A customer’s urgent email about a billing issue gets buried under newsletters, CCs, and endless...
Choosing the right IT service management (ITSM) platform can feel overwhelming. With so many tools promising streamlined workflows, faster ticket...
When it comes to handling IT support requests, many teams assume they need a full-scale helpdesk platform. While dedicated tools...
Every business depends on technology to keep things running. When issues come up, the IT team is the one that...
At Desk365, we’re always working to make your helpdesk more powerful, flexible, and easy to use. This September, we’re excited...
Managing a team often means dealing with all kinds of requests, from replacing laptops to clarifying expense policies. Without a...
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