At Desk365, we’re constantly enhancing your support experience with features that streamline workflows and boost customer satisfaction. This month, we’re making support management smarter and more seamless with exciting updates.Â
 We’re enhancing AI capabilities, refining business hour settings, and giving the Support Portal a fresh new look.Â
These updates are designed to improve efficiency, simplify support management, and enhance the overall experience for both your team and customers
1.
Desk365 AI Actions
Desk365’s AI Actions is an advanced AI-powered feature designed to boost agent productivity by automating key support tasks. It streamlines ticket management by automatically generating knowledge base articles and summarizing lengthy ticket conversations, reducing manual effort and improving response efficiency.Â
Exclusively available for Plus Plan users, AI Actions offers two powerful capabilities:Â
🔹 Generate KB Article – Instantly transforms ticket details into a structured knowledge base article, making it easier to document solutions for future reference.Â
🔹 Summarize Ticket – Produces a concise summary of ticket conversations, allowing agents to quickly grasp key details without scrolling through lengthy threads.Â
With AI Actions, agents can work faster, smarter, and more efficiently, delivering better customer support with minimal effort.Â
Learn more about AI Actions
2.
Holiday List Import: Add Holidays Instantly
The Holiday List Import feature streamlines holiday management by allowing users to upload a CSV file with up to 50 holidays per year, eliminating the need for manual entry.
This bulk import functionality saves time and ensures seamless live integration, instantly updating your system without disruptions. To maintain SLA accuracy, the system automatically matches the uploaded holidays to your helpdesk’s date format, preventing any inconsistencies.
Additionally, it helps align business hours with non-working days, ensuring that support operations run smoothly without accidental SLA breaches. With this feature, managing holidays becomes effortless, keeping your team in sync and operations well-coordinated.
Learn more about Holiday List Import
3.
Enhanced Support Portal UI
The Desk365 Support Portal just got better with a refreshed UI, making navigation more intuitive. Â Â
We’ve made major UI improvements to your support portal, including:Â
- Category icons in the knowledge base for a more intuitive browsing experience.Â
- Category descriptions are now visible for better navigation.Â
- Most visited articles are prominently displayed for easy access.Â
Learn more about Multi Brand Knowledge BaseÂ
Not a part of the Desk365 family yet? We’d love to show you what sets our platform apart. Schedule a live demo to explore these new features and see how Desk365 can seamlessly fit into your workflows. Or jump right in with a 21-day free trial and experience it firsthand.
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