Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget? It’s a common struggle, especially when email is the primary form of communication for many industries. With the rise of remote work, having an efficient and organized system is more crucial than ever for improving response times and solutions.
Help Scout is one of the renowned customer support platforms, but is it the right choice for your business?
Can Help Scout Pricing fit into your company’s budget? Are there better alternatives for smaller teams? Let’s dive into the details to help you make an informed decision.
Overview of Help Scout
Help Scout’s pricing structure is designed to enhance the overall customer experience and boost customer satisfaction, with plans starting at $20 per user per month. This platform offers a comprehensive suite of features including a shared inbox that simplifies the workflow and improves team efficiency within the help desk.
A free trial allows teams to explore the full range of capabilities, from managing customer interactions to leveraging a well-organized knowledge base. The Help Scout help center is integral to its offering, providing users with the resources they need to maximize the platform’s potential.
Moreover, Help Scout’s customer support is geared towards helping businesses create a seamless customer journey, ensuring that every user can make the most out of their customer service tools and drive significant improvements in their customer support processes.
Detailed Breakdown of Help Scout Pricing Plans
Help Scout offers a structured pricing system tailored to various organizational needs, with a choice between three main plans. Each plan is priced per user per month, with significant savings available through annual billing—up to 20% off.
Overview of Help Scout’s Pricing Plans:
Plan Name
Monthly Cost
Mailboxes
Doc Sites
User Limit
API Calls/Min
Key Features
Standard
$20
2
1
Up to 25
Basic
Email, Live chat, Beacon help widget, basic API access
Plus
$40
5
2
Unlimited
400
All standard features, advanced permission and integration
Company
$65
Unlimited
Unlimited
Unlimited
800
All plus features, enterprise security, dedicated support
1. Standard Plan
Starting at $20 per user per month when billed annually, this plan is ideal for small teams focusing on customer service.
Mailboxes and Docs Sites:
Includes two mailboxes for team email management.
One docs site for hosting helpful articles.
Communication and Support Features:
Email and live chat support to assist your customers in real time.
In-app messaging is available for up to 2000 unique monthly visitors at no additional cost.
Beacon help widget, combines FAQs, chat, and email support in one integrated tool on your site.
Integration and API Support:
Supports API usage, allowing for seamless integration and automation.
Connects with over 50 different apps, enhancing functionality with tools for analytics, CRM, marketing, and more.
User Capacity and Reporting:
Allows up to 25 users under this plan.
Provides basic reporting features to track performance and customer interactions.
Offers limited API access, with the option to expand capabilities for an additional cost.
Additional Costs:
Note: Adding extra mailboxes or docs sites will incur additional charges.
2. Plus Plan
Starts at $40 per user per month, with cost savings available through annual billing.
Mailboxes and Docs Sites:
Includes five mailboxes for enhanced email management.
Provides two docs sites for comprehensive article hosting.
User Capacity:
Supports an unlimited number of users, suitable for growing teams.
Advanced Features:
Custom fields to improve data management across customer interactions.
Team collaboration tools designed to enhance team efficiency and communication.
Advanced permissions to control access and roles within the team.
Robust API capabilities, allowing up to 400 API calls per minute.
Integration Options:
Extends integrations to include major platforms like Salesforce, Jira, and HubSpot.
Limitations:
Despite being a more comprehensive plan, the number of mailboxes and docs sites remains capped.
Does not include onboarding support or a dedicated account manager.
3. Company Plan
Starts at $65 per user per month, with savings available through annual billing.
Capacity and Access:
Unlimited mailboxes and docs sites, ideal for comprehensive content management and communication.
Supports an unlimited number of users, perfect for large organizations.
Security and Compliance:
Enterprise-level security features to ensure data protection.
Compliance with HIPAA standards for healthcare-related privacy and security.
API and Integration:
Advanced API access, allowing up to 800 calls per minute for extensive automation and connectivity.
Support and Onboarding:
Includes concierge onboarding services to streamline the setup process.
A dedicated account manager to assist in optimizing customer service processes and ensure smooth operations.
Additional Options and Discounts
- Help Scout also provides a “Help Scout for Good” plan, offering a 100% discount to organizations working on environmental sustainability or human rights and a permanent 10% discount for other non-profits.
- For startups, there is a tailored pricing structure under the “Help Scout for Startups” plan.
All plans include 24×6 support, unlimited email volume and storage, and access to the Help Scout mobile app for iOS and Android.
Each plan ensures at least one Docs site is included, and billing can be configured monthly or annually, with annual commitments offering a cost-saving advantage.
Desk365 Pricing Plans
Desk365 offers a comprehensive set of features for just $12. It’s an affordable and effective solution that can meet your ticketing system needs without breaking the bank.
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Automation Rules
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Custom Ticket Views
- Customer Management
- Responsive Mobile Web Apps
- Multiple Emails
- Multiple Groups/Departments
- Draft with AI
- Collision Detection
- Closure Rules
- Knowledge Base
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Export Data
- Import Data
Customization
- Custom Email Servers
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Azure AD Single Sign-on
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
Switch to a better Ticketing System now!
Comparison of Desk365 and Help Scout
Entry-Level Pricing
Begins at $12 per user per month.
Starts at $20 per user per month.
Customer Support and Onboarding
Offers comprehensive support and onboarding across all plans.
Provides full onboarding only with its higher-tier plans.
Ease of Use
Designed with an intuitive interface that requires minimal training, allowing teams to adapt quickly without extensive onboarding.
May require a learning curve and additional training to fully utilize its interface and features.
Reporting and Analytics
Offers robust reporting tools that are accessible across all plans, allowing for detailed analytics and insights.
While it provides custom reporting in its mid and top-tier plans, these can be limited in scope.
24/7 Customer Support
Provides round-the-clock support to ensure users have access to help whenever needed.
Offers support six days a week, which may not cater to all business hours globally.
Why Desk365 is Better than Help Scout?
Desk365 presents a compelling alternative to Help Scout, particularly for its cost-effectiveness and richer feature set, making it especially appealing for businesses prioritizing comprehensive support solutions at a lower price point.
Starting at just $12 per user per month, Desk365 is significantly more affordable than Help Scout’s base rate of $20 per user per month.
This lower entry cost is coupled with no cap on the number of tickets, unlike Help Scout, which does not offer unlimited ticket options in its base plan.
Desk365’s structure supports unlimited users from the outset, providing scalability that outpaces Help Scout’s 25-user cap in their initial offering.
The platform includes robust SLA management tools within its core offerings, streamlining operations without the need for third-party apps.
Additionally, Desk365 offers round-the-clock customer support, ensuring assistance is available whenever needed, contrasting with Help Scout’s 24/6 model.
Furthermore, Desk365’s all-encompassing reporting tools, accessible across all plans, allow businesses to generate detailed analytics and insights easily.
These features, combined with the platform’s cost efficiency and ease of use, make Desk365 an ideal choice for organizations looking for an effective and economical customer support solution. Book a demo with Desk365 and see how it can improve your customer support.
