Looking for an alternate helpdesk software for LiveAgent. When evaluating you must have come across a lot of helpdesk software’s. In this blog post we have compiled a list of the top LiveAgent alternatives to make it easy for you to compare and choose the right alternative. Â
LiveAgent, however is one of the most popular helpdesk tools in the market but it does fall short in some areas leaving end user with no other choice rather than seeking for an alternative.Â
It is important to have a clear picture about what your requirements are and have a clear picture of the key helpdesk features you are looking for. Do a thorough research and select the right fit for your business needs.Â
In this blog post we have compiled some of the top alternatives for LiveAgent to make it easy for you to compare and choose the best one.Â
An overview about LiveAgent
LiveAgent is a customer service software that supports omnichannel communication, automates routine tasks, streamlines workflow and provides powerful reporting features. The platform offers features such as a ticketing system, knowledge base, live chat and social media integration.Â
However, users move to switch to another alternative. But why?Â
Why do LiveAgent users look for an alternative?
Though the software is considered to be a robust one it has a few drawbacks making users move towards an alternative. Here is what LiveAgent customers feel:Â
- UI feels a bit outdated in some areas, could improve there.Â
- The AI assist isn’t included in the cheapest price package that they offer. There are a lot of things not included in the lowest priced package. Which means you have to spend more to get the better parts of the software.Â
- It was quite daunting to integrate to our company website until we acquired support from the vendor success team.Â
- When users need the tool’s functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn’t happen all the time, but it has happened to us.Â
- The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems.Â
- It could be a little more specific in terms of the features it offers for communicating with customers. It could also use some tweaking with its notifications, as they’re not always easy to see, which slows down response time.Â
- The interface could have been more intuitiveÂ
- Find the interface complex and challenging to navigate initially.While LiveAgent offers customization options, I might not find them sufficient for their specific needs.Â
- Some users report occasional lags in the chat widget.Â
- The mobile app’s performance is underwhelming, which is a major inconvenience, especially when managing tasks on the go. This limitation can impact the responsiveness and flexibility of our customer service. Additionally, the lack of direct integrations with CRM systems and other apps is a substantial drawback. This creates a gap in our workflow, as we have to find workarounds or use additional tools to bridge this integration gap, affecting our efficiency and potentially leading to data silos.Â
- They don´t provide some basics features to be a good ticket providerÂ
However, not to worry there are a lot of better alternatives for LiveAgent. Let’s dive deep into the best alternatives.Â
Best LiveAgent alternatives for your business
Let’s take a quick look at the top LiveAgent alternatives analyzing the key features each helpdesk offers along with the pros and cons.Â
1. Desk365
Desk365 is an AI-powered helpdesk ticketing system designed to optimize workflow and enhance customer support efficiency. It is one of the top alternatives to LiveAgent, offering an intuitive setup process and an easy-to-use interface, so there’s no steep learning curve.Â
Desk365 provides affordable pricing plans packed with a wide range of features, making it an ideal choice for businesses seeking a robust and cost-effective ticketing solution.Â
Key features of Desk365
- AI AgentÂ
- Omnichannel supportÂ
- SLAÂ
- Automation workflowÂ
- Microsoft Teams integrationÂ
- Change/approval managementÂ
- Multilingual supportÂ
- Multi-brand knowledge baseÂ
- Advanced reporting and analyticsÂ
- IntegrationsÂ
- Security and complianceÂ
- Mobile application accessÂ
- Real-time notifications Â
- Customizable helpdeskÂ
Discover more powerful features
Key advantages of Desk365 over LiveAgent
- More advanced AI and automation: Desk365 outshines LiveAgent in terms of automation and AI capabilities. Its AI-powered chatbot and workflow automation tools are more advanced and customizable, making it ideal for businesses looking to reduce manual support work.Â
“Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue”
Source: G2
- User interface: Desk365 has a cleaner, more modern, and customizable user interface compared to LiveAgent. This makes the platform easier to navigate, especially for businesses looking for a simple yet powerful solution.
“The platform’s user-friendly interface makes it simple for teams to get up and running quickly, without the need for extensive training. “
Source: G2
- Scalability and flexibility in pricing: Desk365’s pricing is considered more affordable, especially for small to medium-sized businesses. Its flexible pricing model allows businesses to scale their support operations as they grow.Â
“It’s so easy to use and configure due to the simple interface. In addition, it’s also cheaper compared to other ticketing system in the market “
Source: Capterra
- Better customization options: Desk365 offers more flexibility in customizing workflows, ticket management, and user experience, which is a significant benefit for businesses with unique customer service needs.Â
“A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100% “
Source: Capterra
- Customer support: Desk365 is often praised for its personalized and proactive customer support. This is a strong differentiator, especially for smaller businesses that may require more assistance during onboarding and use.Â
“It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month–seriously that’s a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users–and it ties in tight with O365 and Teams. “
Source: Capterra
Desk365 pricing plans:
Desk365 offers two pricing plans with a 21-day free trial:Â
- Standard at $12 per agent per monthÂ
- Plus at $20 per agent per monthÂ
2. Freshdesk
Freshdesk, a product of Freshworks, is a cloud-based helpdesk ticketing system designed to help businesses of all sizes. It supports omnichannel communication, meaning it gathers all customer support tickets into a single inbox for easy management.Â
Key features:
- Freddy AI: AI-powered assistant for automation.Â
- Parent-child ticketing: Allows you to group related tickets.Â
- Intelligent ticket assignment: Automatically assigns tickets to the right team.Â
- Analytics: Provides reports to track support performance.Â
Pros:
Many users appreciate Freshdesk for its effective customer support features, including its self-service options, multichannel support, and powerful analytics tools.Â
Drawbacks:
Some users have noted issues such as tickets being lost when transferred between teams. Basic features like search functions and sending tickets to multiple recipients are missing. Additionally, some users feel the automation isn’t efficient, and the platform was built by people with limited experience in customer service.Â
Recommended Reading: Freshdesk Reviews 2025: The Good, the Bad, and the Ugly
Pricing:
- Growth Plan: $15/agent/month, billed annuallyÂ
- Pro Plan: $49/agent/month, billed annuallyÂ
- Enterprise Plan: $79/agent/month, billed annuallyÂ
Recommended Reading: Freshdesk Pricing 2025: The Complete Guide
3. Zoho Desk
Zoho Desk is another alternative to LiveAgent that provides multichannel support. It has features for ticket management, automation, reporting, and analytics, making it a solid choice for businesses.Â
Key features:
- Zia: AI-powered assistant for automating tasks.Â
- Live chat: Real-time chat support.Â
- Social media management: Supports customer interactions across social media platforms.Â
- Automation: Helps automate tasks to streamline support.Â
Pros:
Users love Zoho Desk for its clean, intuitive interface, which makes training quick and easy. The platform’s multichannel support, ticket management, automation, and self-service options are also highly praised.Â
Drawbacks:
While Zoho Desk offers many features, users have pointed out that making larger customizations requires technical expertise, which may be challenging without proper support. Some also mention that getting clear help for issues can be difficult.Â
Recommended Reading: Zoho Desk Reviews 2025 – Pros & Cons, Ratings & more
Pricing:
- Standard Plan: $20/user/month, billed monthlyÂ
- Professional Plan: $35/user/month, billed monthlyÂ
- Enterprise Plan: $50/user/month, billed monthlyÂ
Recommended Reading: Zoho Desk Pricing 2025: The Complete Guide
4. Help Scout
Help Scout is a customer service platform designed to provide personalized support. One of its standout features is the shared inbox, which allows multiple team members to collaborate on tickets effectively.Â
Key features:
- Shared inbox: Enables team collaboration on support tickets.Â
- Knowledge base: Offers self-service options for customers.Â
- Live chat: Real-time chat support.Â
- Omnichannel support: Supports various communication channels.Â
- Automation: Helps streamline support processes.Â
Pros:
Users appreciate Help Scout’s simple setup and intuitive interface, which requires minimal training. It’s also budget-friendly compared to other platforms and integrates well with tools like Slack and Salesforce. It’s scalable, making it suitable for growing businesses.Â
Drawbacks:
Help Scout focuses mainly on email support and lacks phone or chat support. Users also feel the CRM system needs improvements and mention that its pricing structure can be complicated.Â
Pricing:
- $50/month (starts with 100 contacts)Â
- $75/month (starts with 100 contacts)Â
5. Intercom
Intercom is a platform that streamlines communication across multiple channels such as social media, email, and chat. Its automation features enhance customer experience, and it integrates with third-party tools to extend functionality.Â
Key features:
- Omnichannel and multilingual: Supports multiple communication channels and languages.Â
- Fin AI agent: An AI-powered chatbot to automate customer interactions.Â
- Knowledge hub: A repository for articles and guides.Â
- Apps and integrations: Connects with a wide range of tools.Â
- Automation workflows: Automates tasks and processes.Â
Pros:
Intercom is praised for its easy setup and user-friendly interface, requiring little technical expertise. The Fin chatbot helps automate customer interactions, making the process more efficient.Â
Drawbacks:
Some users find Intercom’s pricing too high, particularly for small businesses and startups. There are also complaints about inflexible automation capabilities, complex ticket routing, and a somewhat overwhelming user interface. Some users also report that customer support could be more helpful.Â
Pricing:
- Essential: $29 per seat/month, billed annuallyÂ
- Advanced: $85 per seat/month, billed annuallyÂ
- Expert: $132 per seat/month, billed annuallyÂ
6. Drift
Drift by Salesloft is a conversational marketing and sales platform that helps businesses communicate with potential customers in real-time. It is primarily known for its live chat and AI-powered chatbots that assist in lead generation and customer support.Â
Key features:
- Live chat: Real-time chat support for instant communication.Â
- Chatbots: AI-powered bots to automate responses and qualify leads.Â
- Customizable playbooks: Tailored workflows for specific customer interactions.Â
- Integrations: Connects with popular CRM tools like Salesforce.Â
Pros:
Users appreciate Drift for its strong conversational AI and chat automation, which helps engage visitors and generate leads efficiently. The platform is user-friendly, and its integrations with CRM tools streamline the sales process.Â
Drawbacks:
While Drift excels in live chat and lead generation, some users find its customer support features lacking compared to traditional helpdesk systems. Users also complain about the occasional complexities in implementation and integration.Â
Pricing:
Pricing is customized based on business needs. Contact Drift for specific details.Â
7. Front
Front is an AI-powered helpdesk platform that helps businesses manage emails, chats, and messages from different communication channels in one place. It aims to improve team collaboration and streamline customer support workflows. Â
Key features:
- Shared inbox: Centralizes team communication for better collaboration.Â
- Collaboration tools: Allows teams to leave comments, assign tasks, and collaborate on tickets.Â
- Email & messaging: Supports email and messaging apps like SMS, Facebook, and more.Â
- Automations: Automates repetitive tasks to save time.Â
- Analytics: Provides performance insights and reporting.Â
Pros:
Front is loved for its collaboration features, making it easy for teams to manage shared inboxes. Its intuitive interface allows seamless communication between team members, and the automation tools save time on repetitive tasks.Â
Drawbacks:
While Front is great for team collaboration, it may not offer as advanced features for larger businesses compared to more specialized helpdesk systems. Some users find its pricing expensive for small teams, and certain integrations are limited.Â
Pricing:
- Starter: $19/seat/monthÂ
- Growth: $59/seat/monthÂ
- Scale: $99/seat/month
- Premier: Contact to request pricingÂ
8. Kayako
Kayako is an AI helpdesk and customer support platform that offers multichannel support, allowing businesses to connect with customers through email, live chat, and social media. Kayako focuses on providing a seamless experience for both customers and agents.Â
Key features:
- Unified inbox: Consolidates support tickets from multiple channels into one place.Â
- Live chat: Real-time support for customer inquiries.
- Help center: Self-service options for customers to find solutions.Â
- Automation: Automated workflows and ticket routing.Â
- Multilingual support: Supports customers in different languages.Â
Pros:
Users value Kayako for its easy-to-use interface and the ability to handle multichannel communication in one platform. The help center and live chat tools are helpful for providing quick support, and the system’s automation features save time.Â
Drawbacks:
Some users have mentioned that Kayako’s reporting features are not as robust as those offered by competitors. Customization options are also limited, and the platform can be expensive for small businesses.Â
Pricing:
The platform offers Essential and Enterprise plans with pricing available upon request through a scheduled call. Â
9. TeamSupport
TeamSupport is an AI-powered customer support software designed for B2B companies. It focuses on helping teams provide better customer service by offering collaboration tools, ticket management, and detailed customer insights.Â
Key features:
- Integrations: Automates ticket management and analytics that integrate with other tools such as Salesforce CRM, ServiceNow, Jira, Microsoft Teams, etc.
- Collaboration tools: Enables agents to work together on tickets and share information.Â
- Ticket management: Organizes and tracks customer service requests efficiently.Â
- Reporting and analytics: Insights into customer support performance and team metrics.Â
- Multi-channel support: Manages emails, chats, and calls in one place.Â
Pros:
TeamSupport is popular for its collaboration tools and customer management features, which allow agents to share knowledge and collaborate on tickets. The software is tailored for B2B businesses, making it ideal for companies in that space.Â
Drawbacks:
Users have noted that TeamSupport’s user interface could be more intuitive. Additionally, its pricing may be high for smaller businesses, and its customization options are somewhat limited.Â
Pricing:
- Chat support: $29/agent/monthÂ
- Essential support: $35/agent/monthÂ
- Professional support: $49/agent/monthÂ
- Enterprise support: Pricing available upon request Â
10. JitBit Help Desk
JitBit Help Desk is a simple, easy-to-use helpdesk software focused on streamlining ticket management and improving team productivity. It’s designed for businesses looking for a no-frills solution for managing customer support tickets.Â
Key features:
- Ticket management: Organizes and tracks customer support requests.
- Automation: Allows for automated responses and workflows.
- Knowledge base: Provides self-service options for customers.
- Customizable templates: Use pre-built templates for common issues.
- Reporting: Tracks ticket resolution and team performance.Â
Pros:
JitBit Help Desk is favored for its simple and intuitive interface, making it easy for teams to manage customer support requests without a steep learning curve. The automation and reporting tools also enhance productivity and performance tracking.Â
Drawbacks:
While JitBit Help Desk is great for basic ticket management, it may lack advanced features like multichannel support and AI automation that some competitors offer. Users also report that the interface could be more modern and visually appealing.Â
Pricing:
- Freelancer: $29/monthÂ
- Startup: $69/monthÂ
- Company: $129/month
- Enterprise: $249/month Â
Each LiveAgent alternative offers unique features and pricing plans. Identify your helpdesk support needs and select the one that best fits your requirements.Â
For a feature-rich yet affordable solution, consider Desk365, your AI-powered helpdesk designed for teams of all sizes. Give it a try, take up the 21-day free trial.Â
Omni-Channel
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
Process Automation
- Automation Rules
- Custom Response Templates
- Canned Responses
- Tasks/To-do Lists
- Time Tracking
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Multiple SLAs
- SLAs in Automations
Ticket Management
- Custom Ticket Views
- Customer Management
- Responsive Mobile Web Apps
- Multiple Emails
- Multiple Groups/Departments
- AI Agent
- Collision Detection
- Closure Rules
- Knowledge Base
Data & Analytics
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Export Data
- Import Data
Customization
- Custom Email Servers
- Custom Ticket Fields
- Custom Forms
- Custom Roles
- Custom Reports & Graphs
- Remove Desk365 Branding
Integrations
- Entra ID Single Sign-on
- API Access
- Web-hooks
- Power Automate Connector
- Microsoft 365 Copilot Plugin
Support
- Free Setup and Installation
- Priority Support
AI Agent
Microsoft Teams Integration
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Knowledge Base
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