The Ultimate Customer Service Software for Efficient Query Management

Transform your customer support team with Desk365—the best ticketing system to receive, organize, analyze, and resolve customer queries seamlessly

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Unified inbox

Track all customer queries from across omnichannel in one
centralized inbox.

Prioritize and assign tickets

Ensure a great customer experience by efficiently prioritizing and assigning tickets.

Automate tasks

Simplify your workflow by automating tasks on ticket creation and updates.

Configure SLAs and escalations

Stay on top of service level agreements and handle escalations effortlessly.

Trusted by thousands of businesses around the world

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What is a customer service software?

A customer service software is a cloud-based helpdesk software designed to streamline your communication process with customers. It enables support agents to track and manage customer queries from various platforms, including Microsoft Teams, email, support portals, web forms, and more—all within a single, unified inbox.

Ready to revolutionize your customer service? Get started with Desk365 today!

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What makes Desk365 the best customer service software?

Start handling larger ticket volumes the right way and transform your customer support experience with Desk365, the leading customer support ticketing system. Here’s how Desk365 stands out:

Start handling tickets, the right way

Start handling larger ticket volumes the right way and transform your customer support experience with Desk365, the leading customer support ticketing system. Here’s how Desk365 stands out:

Omnichannel ticketing

Desk365 enables you to collect support tickets from multiple channels and manage customer communication from a single interface. This streamlined process helps your agents stay organized and respond to tickets faster. Whether the tickets come from email, phone, web forms, web widgets, or Microsoft Teams, Desk365 integrates customer requests into one unified inbox for efficient handling.

Ticket assignment

With Desk365, manual ticket assignment becomes a thing of the past. Set up assignment rules to automatically assign tickets to the right agents in the appropriate departments. Desk365’s automated Round-Robin method distributes tickets evenly, saving managers time and allowing them to focus on critical tasks.

Search and sort tickets

Desk365 makes searching and sorting tickets a breeze. You can quickly find tickets based on subject, ticket number, custom ticket fields, contacts, companies, and more. Agents can also sort tickets by relevance, updated time, or created time, helping them prioritize their workload and focus on the most important tasks.

Customer support made easier

Increase your team’s productivity and turnaround time with Desk365’s smart automation and self-service options.

Service level agreements (SLAs)

Desk365 allows you to prioritize tickets by configuring SLAs to ensure that tickets requiring immediate attention are promptly addressed. You can set up escalation rules to notify agents in case of SLA violations. Additionally, Desk365 offers the ability to pause the SLA timer due to dependencies or when waiting for customer input, ensuring timely resolution of customer queries.

Automations

Desk365 automates repetitive tasks and streamlines support processes, saving your team time and effort. Configure automation rules to trigger on ticket creation, updates, time-based events, and notifications. The ticketing system allows you to add tasks, time entries, and more, making your customer support more efficient and effective.

Knowledge base

Equip your agents with self-service options through a comprehensive knowledge base. Agents can quickly find the information they need, which is crucial for effective problem-solving. Desk365’s organized and searchable knowledge base helps your organization maintain a more informed workforce, reducing the time agents spend searching for information and increasing the time they spend resolving customer issues.

Draft with AI

Desk365’s Draft with AI feature empowers agents with rapid drafting capabilities. This tool helps craft responses, correct grammar, and translate messages into multiple languages directly within the ticket reply window. Agents can choose between AI-assisted text and their original messages, ensuring efficient and effective communication with customers.

Enhance your customer support with Desk365

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Stay ahead with reporting & analytics

Make data-driven decisions about your customer support ticketing through detailed reports and analytics.

Desk365’s comprehensive reporting and analytics capabilities ensure that you have the information you need to optimize your customer support processes and improve overall performance.

Identify ticket trends

Gain insights into customer experiences

Track agent productivity

Make informed, data-driven decisions

Experience superior support with our all-inclusive plan at $12 Per agent per month

Uncompromised security and compliance at Desk365

At Desk365, we prioritize the security of our customers and their data, making it a cornerstone of our operations and the development of our enterprise-level customer support platform.

Our adherence to stringent security policies is evident through our SOC 2 Type 2 accreditation, which confirms that Desk365 upholds top-tier industry standards for data protection and confidentiality. We are fully compliant with GDPR regulations, managing our customers’ personal data with the utmost care and respect.

Choose Desk365 for a secure, reliable, and compliant customer support solution. Learn more

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Streamline ticket management & resolution

Organize tickets and automate tasks with Desk365’s Customer Service Software.

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