Never miss a thing and keep up with your helpdesk activity effortlessly
Desk365’s notifications keep you in the loop with real-time alerts for tickets and updates, ensuring nothing slips through the cracks.
Stay in the loop, your way
With Desk365, get real-time notifications for every ticket created and updated, whether it’s in your helpdesk, email, or Microsoft Teams.
Desk365 keeps you updated with real-time notifications, ensuring you never miss important ticket activities. Whether it’s a new ticket being created or updates like responses from requesters, changes made by agents, or assignments through automation, you’ll always stay in the loop. With instant alerts, you can respond quickly and manage your helpdesk efficiently.
Desk365 ensures you’re always in the loop, even when you’re away from your helpdesk. With real-time notifications sent to your email or Microsoft Teams, you can stay updated on ticket activity, assignments, and changes.
Save time and ensure personalized, accurate communication with your customers by customizing the content of email templates and incorporating placeholders that dynamically populate based on ticket and account properties.
Notifications that keep everyone in sync
Desk365’s notifications keep agents and customers informed, ensuring smoother workflows, faster responses, and better satisfaction.
Desk365’s notifications help your team stay in sync, making collaboration easier and ticket resolution faster. By keeping agents updated on important actions and changes, they can stay on top of their work, prioritize urgent issues, and respond to tickets more efficiently. This leads to smoother workflows, better service, and happier customers.
Contact notifications are essential for keeping your customers informed about their requests. With Desk365, you can send timely updates on ticket progress, ensuring smooth communication, boosting customer satisfaction, and building trust at every step.
To ensure only the right people receive important ticket updates, Desk365 lets you prevent specific domains or contacts from getting notifications about events like ticket creation, resolution, or closure. Just add them to the exclusion list, and they’ll be skipped—keeping your notifications focused and relevant without overwhelming anyone.
Stay on top with timely reminders
Receive SLA reminders, share tickets with teammates, and keep watchers informed with real-time updates to keep everything in check.
SLA reminder on ticket escalation
Get a reminder about SLA violations or deadlines to stay informed, respond promptly, and maintain high service standards.
Share to
Add contacts that you would like to be alerted about conversations and also have access to this ticket in the Support Portal and Support Bot.
Watcher
Agents who are added as watchers will receive alerts when this ticket is updated.
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