Your Ultimate HR Helpdesk Ticketing System

Unlock seamless HR management with Desk365’s Comprehensive HR ticketing system

  • Manage HR requests from across multiple channels
  • Create an employee self-service knowledge base portal
  • Collaborate with other departments seamlessly
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What is HR helpdesk Software?

The HR helpdesk is a cloud-based ticketing system designed for HR teams to efficiently create, track, manage, and resolve employee support tickets. Enhanced with AI, this tool assists HR professionals in crafting effective responses to employee inquiries. Features like self-service portals and automated workflows offer personalized support to employees through multiple channels. With an HR helpdesk ticketing system, you can streamline all internal HR operations seamlessly, making it an indispensable tool for modern HR departments.

Why does your company need an HR helpdesk ticketing system?

If you value employee satisfaction, an HR helpdesk ticketing system is essential. It streamlines managing requests related to payroll, benefits, onboarding, and more, ensuring quick and efficient resolutions. By tracking and prioritizing inquiries, it boosts accountability, transparency, and employee satisfaction. With reduced wait times and a more organized HR department, your team can focus on strategic goals, driving overall business growth.

Simplify HR operations with a helpdesk ticketing system

Hiring

Easily collect job applications by creating web forms and support portal forms. Turn each submission into a ticket and configure automation rules to streamline the hiring process. Create customized forms and simplify the referral program.

Onboarding

Simplify the onboarding process for both HR staff and new employees with a comprehensive knowledge base. New hires can find the information they need on their own, saving HR time and reducing repetitive questions.

AI assistance

Leverage the AI capabilities within the helpdesk ticketing system to quickly obtain answers from an AI-powered chatbot. This helps HR respond to employee queries faster, improving response and resolution times.

Collaboration

For finance and payroll queries requiring input from other departments, add staff from other departments as "Share To" or "Watchers" on tickets. This allows them to see ticket details and provide necessary solutions, speeding up resolution times.

Automations and SLA

Set up automations rules to send employees information on tax declarations, proof submissions, and more based on subject lines to the right support agents. Create escalation rules to trigger when a ticket isn't resolved within a specific time frame.

Measure employee happiness

A successful business depends on happy employees. Send out surveys after each ticket is resolved and compile the ratings into reports to share with your support agents, ensuring continuous improvement.

What makes Desk365 the best HR ticketing system?

Elevate your HR management with Desk365’s finest HR helpdesk ticketing system. Elevate
your HR operations and unlock the full potential of your workforce with our comprehensive
HR helpdesk ticketing system.

Streamline requests from across multiple channels

With Desk365, manage and streamline HR inquiries from emails, support portals, Microsoft Teams, web forms, and web widgets all in one place. Respond promptly to job applications, leave requests, and more without toggling between platforms.

Customize HR ticket forms

Tailor forms to capture essential HR data, from new hire details to exit interviews. Desk365 empowers you to create specialized forms for various HR processes, ensuring efficient data collection and organization.

Collaborate with other departments

Foster seamless collaboration between HR, recruitment, operations, and labor relations. Utilize features like private and public notes, share to and watchers to facilitate communication and share insights. Save time with canned responses for common queries.

Access to employee self-service portal

Empower employees with an intuitive self-service portal featuring HR policies and procedures, FAQs, handbooks, videos, and help center articles. Desk365's knowledge base ensures employees have access to vital information round the clock, reducing ticket volumes and enhancing efficiency.

Timely responses

Ensure prompt responses to employee queries and concerns with Desk365’s Draft with AI. Our robust HR ticketing system allows HR teams to establish workflows and automation to prioritize and address issues efficiently, enhancing employee satisfaction and engagement by demonstrating a commitment to timely support and assistance.

Conduct surveys

Measure employee engagement effortlessly by sending surveys upon ticket closure. Gain valuable insights to improve HR processes and enhance employee satisfaction.

Organizational insight

Access valuable insights into employee needs and pain points with Desk365. Our software features reporting and analytics capabilities, allowing you to track trends, measure performance, and identify areas for improvement within your organization. This data-driven approach empowers informed decision-making and continuous enhancement of HR practices.

All you need in one plan: from automations to AI drafting

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Security you can trust

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

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