The Ultimate Helpdesk Solution for Education

Empower your educational institution with Desk365’s unparalleled support platform
designed to streamline assistance for students and staff. 
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Trusted by educational institutions around the world

Why does your educational institution need helpdesk software?

Educational institutions, ranging from K-12 schools to universities, face unique challenges that can greatly benefit from the implementation of helpdesk software.

Managing the vast array of inquiries from students, parents, and staff requires a robust system to streamline communication and ensure timely responses.

Helpdesk software provides a centralized platform to handle these interactions, reducing the burden on administrative staff and improving overall efficiency.

Additionally, it facilitates the management of IT requests, maintenance issues, and student services, ensuring that technological and operational problems are resolved swiftly. This not only enhances the educational experience by minimizing disruptions but also fosters a more organized and responsive educational environment. 

Dedicated to ensuring data security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data, ensuring peace of mind for both you and the public we serve. 

Why is Desk365 your best helpdesk solution for education?

Effortless issue resolution

Equip your staff with the tools they need to tackle challenges efficiently. Desk365’s intuitive ticketing system ensures that every query is addressed promptly and professionally. From student enrollment to IT support, Desk365 ensures no issue goes unresolved, allowing your staff to provide timely assistance and uphold operational efficiency. 

Boost productivity

Say goodbye to mundane tasks and administrative burdens. Desk365 empowers your staff to automate repetitive tasks, such as scheduling parent-teacher meetings or processing faculty leave requests. By automating these tasks, your staff can focus on more meaningful endeavors, such as curriculum development or student mentorship, ultimately enhancing productivity and job satisfaction.  

Knowledge base mastery

Build a robust knowledge base that acts as a go-to resource for parents, students, and faculty members. From FAQs to troubleshooting guides, Desk365’s knowledge base equips parents, students, and faculty members with the resources they need to navigate the educational landscape confidently. By proactively addressing common questions and concerns, Desk365 fosters a culture of self-service and empowers users to find solutions independently, reducing reliance on support staff and promoting efficiency. 

Seamless collaboration

Communication is the key in any educational institution, and Desk365 ensures that information flows effortlessly across all channels. Whether your staff prefers to communicate via Microsoft Teams, email, web forms, or support portals, Desk365 provides a unified platform for seamless collaboration. From departmental meetings to student feedback, Desk365 facilitates omnichannel communication and collaboration, enabling your staff to work together efficiently and effectively towards common goals. 

Essential features of helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Sort and manage tickets : Organize and prioritize support tickets for streamlined handling.
  • Automate repetitive tasks : Minimize manual effort and enhance efficiency with workflow automations.
  • SLAs : Ensure timely responses and resolutions with customizable Service Level Agreements.
  • APIs, webhooks & connectors : Seamlessly integrate with other tools and platforms for a cohesive support ecosystem.
  • Draft with AI : Use AI to generate and refine responses, saving time and boosting accuracy.
  • Instant notifications : Receive real-time updates on ticket statuses and important activities to stay informed.
  • Custom views : Tailor ticket views to meet specific needs and preferences for enhanced workflow management.
  • Canned responses : Quickly address common issues with pre-written responses to improve efficiency.
  • Custom ticket forms : Create tailored forms to capture essential information and streamline ticket submission.
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Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Change the way your institution handles support

Check out how Desk365 can be your ultimate helpdesk solution for education 

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