Helpdesk Software for Government
Empower your community with a robust service desk that ensures seamless communication.Â
No credit card required.

Trusted by government organizations around the world

Why does the government need helpdesk software?
In the government sector, customer service software is crucial for several reasons. Firstly, it enhances the efficiency and responsiveness of public services by streamlining communication between government agencies and citizens. This software helps manage and resolve inquiries, complaints, and requests more effectively, ensuring that citizens receive timely and accurate information.
Additionally, it allows for better tracking and reporting of issues, enabling government agencies to identify and address recurring problems systematically. By providing a centralized platform for handling interactions, customer service software improves transparency and accountability in public service delivery.
Features that enrich your customer experience
AI Agent
AI-powered support for faster, consistent, and contextual replies.
Automation
Save time by automating repetitive tasks and ticket workflows.
SLA Reminders and Escalations
Stay on top of deadlines with reminders and automatic escalations for overdue tickets.
Round Robin Ticket Assignment
Distribute tickets evenly to agents for balanced workload.
Customization
Customize your helpdesk with ticket forms, fields, and branded portals to fit your needs.
Knowledge Base
Provide instant answers with a centralized library of articles and FAQs.
Data and Analytics
Gain insights with reports and dashboards to improve support performance.
Real Time Alerts & Notification
Instant notifications alert agents to ticket updates, replies, status changes, and more.
Collaboration & Change Management
Streamline teamwork, approvals, and ticket visibility.
Dedicated to ensuring data security
We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data, ensuring peace of mind for both you and the public we serve.Â

What makes Desk365 the best government helpdesk software?Â
Unified inbox
Simplify your workflow by managing requests from all channels within a single, intuitive interface. Desk365’s unified inbox ensures that no inquiry goes unnoticed, enabling your team to provide timely and efficient support to citizens.Â
Automations
Streamline your operations with highly configurable automations triggered during ticket creation and updates. From routing requests to assigning tasks, Desk365’s automation features empower your team to handle inquiries with precision and efficiency.
Knowledge base
Empower your agents with a comprehensive knowledge base filled with solution articles and resources. With Desk365’s government helpdesk software, you can create, review, and publish articles seamlessly, making selected folders accessible to the public.Â
SLAs (Service Level Agreements)
Maintain accountability and uphold service standards with Desk365’s SLA management tools. Receive periodic reminders before tickets are due or when infractions occur, ensuring that every citizen query is addressed promptly and in accordance with established timelines.Â
Unleash your team's full potential with Desk365’s government helpdesk softwareÂ
Choose a partner that helps you succeed
CSG

Ready to elevate your government service?Â
Get started with Desk365 today and transform your government operations!
No credit card required.