Helpdesk Software for Government

Empower your community with a robust service desk that ensures seamless communication. 

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Trusted by government organizations around the world

Why does the government need helpdesk software?

In the government sector, customer service software is crucial for several reasons. Firstly, it enhances the efficiency and responsiveness of public services by streamlining communication between government agencies and citizens. This software helps manage and resolve inquiries, complaints, and requests more effectively, ensuring that citizens receive timely and accurate information.

Additionally, it allows for better tracking and reporting of issues, enabling government agencies to identify and address recurring problems systematically. By providing a centralized platform for handling interactions, customer service software improves transparency and accountability in public service delivery.

Essential features of government helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Sort and manage tickets : Organize and prioritize support tickets for streamlined handling.
  • Automate repetitive tasks : Minimize manual effort and enhance efficiency with workflow automations.
  • SLAs : Ensure timely responses and resolutions with customizable Service Level Agreements.
  • APIs, webhooks & connectors : Seamlessly integrate with other tools and platforms for a cohesive support ecosystem.
  • Draft with AI : Use AI to generate and refine responses, saving time and boosting accuracy.
  • Instant notifications : Receive real-time updates on ticket statuses and important activities to stay informed.
  • Custom views : Tailor ticket views to meet specific needs and preferences for enhanced workflow management.
  • Canned responses : Quickly address common issues with pre-written responses to improve efficiency.
  • Custom ticket forms : Create tailored forms to capture essential information and streamline ticket submission.
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Dedicated to ensuring data security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data, ensuring peace of mind for both you and the public we serve. 

What makes Desk365 the best government helpdesk software? 

Unified inbox

Simplify your workflow by managing requests from all channels within a single, intuitive interface. Desk365’s unified inbox ensures that no inquiry goes unnoticed, enabling your team to provide timely and efficient support to citizens. 

Automations

Streamline your operations with highly configurable automations triggered during ticket creation and updates. From routing requests to assigning tasks, Desk365’s automation features empower your team to handle inquiries with precision and efficiency.

Knowledge base

Empower your agents with a comprehensive knowledge base filled with solution articles and resources. With Desk365’s government helpdesk software, you can create, review, and publish articles seamlessly, making selected folders accessible to the public. 

SLAs (Service Level Agreements)

Maintain accountability and uphold service standards with Desk365’s SLA management tools. Receive periodic reminders before tickets are due or when infractions occur, ensuring that every citizen query is addressed promptly and in accordance with established timelines. 

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Unleash your team's full potential with Desk365’s government helpdesk software 

Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other Helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Ready to elevate your government service? 

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