Optimize Healthcare Operations with
Desk365's Helpdesk Software

 Streamline healthcare operations with Desk365’s helpdesk software,
enhancing patient service and facility management. 
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Trusted by healthcare organizations around the world

Why does the healthcare industry need customer service software?

The healthcare industry needs customer service software to enhance patient care and engagement, streamline administrative tasks, and ensure efficient communication.  

This software helps manage appointments, address patient inquiries, and handle billing issues seamlessly. It also facilitates coordination between departments, ensuring accurate and accessible patient records.  

Customer service software leads to higher patient satisfaction and trust by reducing operational inefficiencies and improving patient outcomes. 

The ticketing system for healthcare

Create tickets, streamline operations, enhance communication, and  
improve healthcare. 

Efficient management

With Desk365, medical facilities can efficiently manage healthcare inquiries, and follow-up tasks. This ticketing system for healthcare organizes requests into a centralized dashboard, allowing staff to prioritize and address them promptly. 

Improved communication

Desk365 facilitates seamless communication between healthcare providers, administrative staff, and patients. Through features such as automations, internal messaging, and patient portals, medical teams can collaborate effectively and ensure clear, timely communication. 

Optimized workflow

Desk365’s automation capabilities help streamline routine tasks and processes within medical facilities. The ticketing system for healthcare automates repetitive tasks, reducing manual workload and improving operational efficiency. 

Enhanced patient experience

By streamlining medical operations, Desk365 enables healthcare providers to deliver a smoother, more personalized experience for patients. Faster response times and improved access to information contribute to higher patient satisfaction levels. 

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Dedicated to ensuring data security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data, ensuring peace of mind for both you and the public we serve. 

Why is Desk365 the best helpdesk software for healthcare?

Automations

Desk365’s automations features play a vital role in streamlining medical operations by simplifying processes, reducing manual tasks, and improving overall efficiency. Easily tackle challenges by categorizing them based on who needs to resolve them and when using the Automation rules. 

Learn more about automations.

Knowledge base

Create and manage knowledge base for both internal use and for patients. Let your patients and staff know about the availability of doctors, preventive measures for common diseases, etc. This reduces the number of incoming tickets and helps in providing quicker resolutions by self-service. 

 Learn more about the knowledge base.

SLA’s

In the healthcare industry, where timeliness and precision are critical, Desk365’s SLAs are tailored to meet the unique needs of healthcare organizations, offering customizable parameters such as response times, resolution times, and prioritization of tickets.  

Learn more about configuring SLAs

Reporting and analytics

The Reporting and Analytics feature in Desk365 offers healthcare organizations valuable insights into their helpdesk operations, enabling data-driven decision-making and continuous improvement. By monitoring key performance indicators such as ticket volume, resolution times, and patient satisfaction levels, healthcare providers can ensure efficient service delivery and resource allocation.

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Essential features of healthcare helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Sort and manage tickets : Organize and prioritize support tickets for streamlined handling.
  • Automate repetitive tasks : Minimize manual effort and enhance efficiency with workflow automations.
  • SLAs : Ensure timely responses and resolutions with customizable Service Level Agreements.
  • APIs, webhooks & connectors : Seamlessly integrate with other tools and platforms for a cohesive support ecosystem.
  • Draft with AI : Use AI to generate and refine responses, saving time and boosting accuracy.
  • Instant notifications : Receive real-time updates on ticket statuses and important activities to stay informed.
  • Custom views : Tailor ticket views to meet specific needs and preferences for enhanced workflow management.
  • Canned responses : Quickly address common issues with pre-written responses to improve efficiency.
  • Custom ticket forms : Create tailored forms to capture essential information and streamline ticket submission.
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Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Choose the right ticketing system for healthcare

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