The Manufacturing Helpdesk Software

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Trusted by manufacturing sectors around the world

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Why does the manufacturing sector need helpdesk software?

In the manufacturing sector, an efficient ticketing system is essential for numerous reasons. It increases operational efficiency and responsiveness by simplifying communication between the production floor and management.

This software adeptly handles inquiries, maintenance requests, and operational disruptions, ensuring quick and accurate resolutions. Additionally, it facilitates better tracking and reporting of issues, allowing manufacturers to systematically address and prevent recurring problems.

By integrating a centralized platform for managing interactions, help desk software boosts transparency and accountability in manufacturing operations. 

Security you can rely on

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

What makes Desk365 the ultimate helpdesk solution?

Unified inbox

Optimize your workflow by managing all requests across various communication channels within a single, intuitive interface. Desk365’s unified inbox ensures no request goes unnoticed, empowering your team to provide swift and effective support. 

Automations

Enhance your operations with highly configurable automations that activate during ticket creation and updates. From automating request routing to task assignments, Desk365’s automation features allow your team to manage issues with unmatched precision and efficiency. 

SLAs

Maintain accountability and uphold service standards with Desk365’s SLA management tools. Receive timely reminders before tickets are due and when violations occur, ensuring every issue is resolved promptly and within established guidelines. 

Knowledge base

Arm your agents with an extensive knowledge base filled with solution articles and resources. With Desk365’s manufacturing helpdesk software, you can effortlessly create, review, and publish articles, enhancing your team’s capability to address issues independently and reducing reliance on direct support. 

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Essential features of helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Sort and manage tickets : Organize and prioritize support tickets for streamlined handling.
  • Automate repetitive tasks : Minimize manual effort and enhance efficiency with workflow automations.
  • SLAs : Ensure timely responses and resolutions with customizable Service Level Agreements.
  • APIs, webhooks & connectors : Seamlessly integrate with other tools and platforms for a cohesive support ecosystem.
  • Draft with AI : Use AI to generate and refine responses, saving time and boosting accuracy.
  • Instant notifications : Receive real-time updates on ticket statuses and important activities to stay informed.
  • Custom views : Tailor ticket views to meet specific needs and preferences for enhanced workflow management.
  • Canned responses : Quickly address common issues with pre-written responses to improve efficiency.
  • Custom ticket forms : Create tailored forms to capture essential information and streamline ticket submission.
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Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Ready to elevate your manufacturing operations?

Experience the future of manufacturing helpdesk software with Desk365.

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