Optimize Field Operations with the Best Oil and
Energy Helpdesk Software

Desk365 provides the oil and energy industry with a powerful software solution that simplifies field ticket
management, automates workflows, and ensures seamless communication.
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Trusted by oil and energy field services around the world

Why does the oil and energy industry need helpdesk software?

In the oil and energy industry, a helpdesk system is essential for several reasons. Firstly, it enhances the efficiency and reliability of field operations by streamlining communication between operators, service providers, and management. This software helps manage and resolve field tickets, maintenance requests, and service issues more effectively, ensuring that operations continue smoothly and safely. Additionally, it allows for better tracking and reporting of incidents, enabling companies to identify and address recurring issues systematically.  

What makes Desk365 the industry’s best helpdesk software?

User-friendly interface

The intuitive and user-friendly interface of Desk365 ensures that both agents and customers can navigate the system with ease. This reduces the learning curve and enhances the overall user experience. 

Automations

Desk365 includes automation macros that get triggered during ticket creation and updates. These macros are highly configurable based on ticket/customer properties and events, streamlining processes and improving efficiency. 

SLAs

Service Level Agreements (SLAs) are monitored to provide periodic reminders before they’re due, as well as notifications when infractions occur. This ensures that the industry meets its service commitments consistently. 

APIs, webhooks & connectors

Desk365 offers robust integration capabilities, allowing oil and energy industries to connect with in-house or third-party apps and services using the Desk365 API/Webhook or the Desk365 Power Automate connector. This flexibility enhances the overall functionality and customization of the helpdesk system. 

Knowledge base

The built-in Knowledge Base enables oil and energy industries to easily create and share solution articles. Agents can review and publish articles and selected folders for customers to view on the support portal. This resource helps in resolving common issues quickly and efficiently.  

Reports & dashboards

Desk365 allows the creation of detailed reports and visualizations in powerful charts to monitor team performance. This feature provides valuable insights and helps in making data-driven decisions. 

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Essential features of oil and energy helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Sort and manage tickets : Organize and prioritize support tickets for streamlined handling.
  • Automate repetitive tasks : Minimize manual effort and enhance efficiency with workflow automations.
  • SLAs : Ensure timely responses and resolutions with customizable Service Level Agreements.
  • APIs, webhooks & connectors : Seamlessly integrate with other tools and platforms for a cohesive support ecosystem.
  • Draft with AI : Use AI to generate and refine responses, saving time and boosting accuracy.
  • Instant notifications : Receive real-time updates on ticket statuses and important activities to stay informed.
  • Custom views : Tailor ticket views to meet specific needs and preferences for enhanced workflow management.
  • Canned responses : Quickly address common issues with pre-written responses to improve efficiency.
  • Custom ticket forms : Create tailored forms to capture essential information and streamline ticket submission.
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Security you can rely on

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Unlock the full potential of your operations workflow

Enhance your oil and energy operations with Desk365’s workflow software. Schedule a demo today to see how our software solution can elevate your business and keep you ahead in the oil and energy industry. 

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