Travel Helpdesk: Your On-the-Go Support

From pre-trip planning to post-vacation feedback, Desk365 streamlines operations with data-driven automation.

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Trusted by thousands of businesses around the world

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Why do you need a ticketing system for travel?

A ticketing system is essential for the travel industry for several key reasons. It centralizes communication, consolidating all customer inquiries, bookings, and complaints into a single platform, ensuring no query is missed. This system also speeds up response times through automated workflows and prioritization, enhancing customer satisfaction. 

Organizing operations becomes more manageable with a ticketing system, as it allows travel agencies to track the status of each request, from initial inquiry to resolution, ensuring transparency and accountability. It also helps in allocating tasks to the appropriate staff, improving efficiency and reducing workload. 

For customers, the experience improves significantly with 24/7 support. Automated responses and ticket generation provide immediate acknowledgment of their issues, even outside business hours. Additionally, historical data on customer interactions allows agents to offer personalized solutions, fostering better relationships. 

Ensure data security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

What makes Desk365 the best travel helpdesk software?

User-friendly interface

The intuitive and user-friendly interface of Desk365 ensures that both agents and customers can navigate the system with ease. This reduces the learning curve and enhances the overall user experience. 

Automations

Desk365’s automations simplify processes, minimize manual tasks, and boost efficiency. Easily tackle challenges by using automation rules to categorize them by resolution priority and responsible party.

SLAs

Service Level Agreements (SLAs) are monitored to provide periodic reminders before they’re due, as well as notifications when infractions occur. This ensures that the agency meets its service commitments consistently. 

APIs, webhooks & connectors

Desk365 offers robust integration capabilities, allowing travel agencies to connect with in-house or third-party apps and services using the Desk365 API/webhook or the Desk365 power automate connector. This flexibility enhances the overall functionality and customization of the helpdesk system. 

Knowledge base

The knowledge base enables agencies to easily create and share solution articles. Agents can review and publish articles and publicize selected folders for customers to view on the support portal. This resource helps in resolving common issues quickly and efficiently.  

Reports & dashboards

Desk365 allows the creation of detailed reports and visualizations in powerful charts to monitor team performance. This feature provides valuable insights and helps in making data-driven decisions. 

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Essential features of travel helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Sort and manage tickets : Organize and prioritize support tickets for streamlined handling.
  • Automate repetitive tasks : Minimize manual effort and enhance efficiency with workflow automations.
  • SLAs : Ensure timely responses and resolutions with customizable Service Level Agreements.
  • APIs, webhooks & connectors : Seamlessly integrate with other tools and platforms for a cohesive support ecosystem.
  • Draft with AI : Use AI to generate and refine responses, saving time and boosting accuracy.
  • Instant notifications : Receive real-time updates on ticket statuses and important activities to stay informed.
  • Custom views : Tailor ticket views to meet specific needs and preferences for enhanced workflow management.
  • Canned responses : Quickly address common issues with pre-written responses to improve efficiency.
  • Custom Ticket forms : Create tailored forms to capture essential information and streamline ticket submission.
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Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Choose the right ticketing system for travel and hospitality

Check out how Desk365 can be your ultimate helpdesk solution for travel and hospitality.

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