Help Desk Software for Schools

Make school life easier for everyone—students, teachers, and staff by ensuring they get the help they need, right when they need it. A smart helpdesk keeps IT, maintenance, events, and more running smoothly, so the focus stays on learning.

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Why do you need a ticketing system for schools?

Educational institutions, ranging from K-12 schools to universities, face unique challenges that can greatly benefit from the implementation of helpdesk software.

Schools need help desk software to ensure smooth operations, minimize disruptions, and provide timely support for students, teachers, and staff.

With so many moving parts—IT systems, classroom technology, facility maintenance, transportation, event planning, and custodial services—a centralized help desk makes it easy to track, manage, and resolve issues efficiently.

It reduces downtime by quickly addressing technical problems, ensures classrooms and facilities are well-maintained, and keeps communication streamlined across departments.

By automating requests and prioritizing urgent tasks, schools can focus on what truly matters—creating a productive learning environment where students thrive and educators teach without unnecessary interruptions.

Dedicated to ensuring data security

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data, ensuring peace of mind for both you and the public we serve. 

Essential features for your school’s helpdesk

Multi-channel support

A school help desk should be accessible through different channels like email, phone, live chat, and in-person support. A self-service portal with FAQs and mobile access helps users get assistance anytime, anywhere.

Ticketing system

When someone reports an issue, the system creates a ticket to track the request. It helps organize and prioritize issues so they can be resolved efficiently, and users can check the status of their requests.

 

Knowledge base

A helpdesk should have a collection of common problems and their solutions. This includes FAQs, step-by-step guides, and video tutorials to help users find answers without waiting for support.

Automation & AI support

AI chatbots and automated responses can handle basic queries instantly. Automation helps manage repetitive tasks, reduce wait times, and improve efficiency.

Performance analytics & reporting

The help desk should track response times and user feedback. Reports help in analyzing common issues, improving service quality, and ensuring the system works efficiently.

Escalation & SLA management

For urgent or unresolved issues, the system should automatically escalate tickets to higher authorities. Service Level Agreements (SLAs) ensure that critical problems are addressed within a set time.

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Benefits of school helpdesk software

Desk365 offers a range of features designed to improve the efficiency and effectiveness of your support team. 

  • Faster issue resolution: Quickly address tech problems, student inquiries, and administrative requests to keep everything running smoothly.
  • Improved learning experience: Minimize classroom disruptions by resolving issues like Wi-Fi problems, software glitches, or login errors fast.
  • Automated workflows: Reduce manual tasks for teachers and staff, allowing them to focus more on education rather than troubleshooting.
  • Better communication: Provide a centralized platform for students, teachers, and staff to seek help, track requests, and receive timely updates.
  • Data-driven insights: Get reports on common issues, response times, and areas for improvement to enhance overall school operations.
  • Increased efficiency: Reduce delays in fixing issues, automate responses for common problems, and streamline administrative workflows.
  • Seamless integration: Connect with school management systems, learning platforms, and communication tools for a smooth experience.

5 best helpdesk software for schools

With the list above, you’re now equipped to start evaluating your options. Below are five of the most popular help desk software solutions for schools currently available on the market.

1. Desk365

Desk365 is a cloud-based helpdesk software designed to streamline customer support for schools. It simplifies the ticketing process and provides an intuitive interface that makes it easy for both students and support teams to navigate. With Desk365, educational institutions can manage inquiries, automate tasks, and offer self-service options for both students and faculty.

Key features:

  • Multichannel ticketing system
  • Knowledge base for self-service
  • Automation and workflows
  • Customizable support forms
  • Integrations with third-party apps

Pricing:

Pro Plan: $12/agent/month
Standard Plan: $20/agent/month

2. Freshdesk

Freshdesk is a powerful support software designed to streamline help desk operations and enhance user satisfaction. With its best-in-class UX and UI features, Freshdesk empowers you to deliver efficient support across various channels.

Key features:

  • Multichannel ticketing system
  • Self-service knowledge base
  • Automation tools
  • Reporting and analytics
  • Integration with CRM and other third-party apps

Pricing:

  • Growth: $15/agent/month
  • Pro: $49/agent/month
  • Enterprise: $79/agent/month

3. Zendesk

Zendesk offers a robust helpdesk solution with multichannel support, knowledge base management, and advanced automation. It’s a reliable platform for schools that need to manage student and staff support requests efficiently.

Key features:

  • Multichannel support (email, chat, phone, social media)
  • Customizable knowledge base
  • Advanced ticketing system
  • Automation for repetitive tasks
  • Performance reporting and insights

Pricing:

  • Suite team: $55/agent/month 
  • Suite growth: $89/agent/month 
  • Suite professional: $115/month/ user

4. Help Scout

Help Scout is a user-friendly help desk software that is well-suited for schools and educational organizations. It offers seamless support workflows, collaboration tools, and a clean interface that reduces the complexity of managing help desk operations.

Key features:

  • Shared inbox for collaborative support
  • Knowledge base management
  • Automation tools
  • Reporting and analytics
  • Multi-channel ticketing

Pricing:

  • Standard: $20/user/month
  • Plus: $40/user/month
  • Company: $65/user/month

5. SysAid

SysAid is a helpdesk solution that’s designed to handle complex educational environments, offering ticketing systems, asset management, and self-service portals. It’s ideal for schools with IT departments that need to track resources and provide efficient support to staff and students.

Key features:

  • IT asset management
  • Ticketing system with SLA management
  • Self-service knowledge base
  • Automation tools for repetitive tasks
  • Reports and analytics

Pricing:

Starting at $49 per agent per month for the Basic plan, with customizable enterprise pricing available.

Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

Change the way your institution handles support

Check out how Desk365 can be your ultimate helpdesk solution for school.

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