Knowledge Base Software

Build your self-service help center with Desk365 and ensure there’s more than enough support. With a knowledge base that puts your customers in control, you can save time and give them the answers they need.

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Empower customers to help themselves with a self-service help center

Easily create and share solution articles with the knowledge base. 

Image

Craft a knowledge base that stands out

All you need to create a stunning and effective help center.

 

Satisfaction feedback

Allow visitors to rate knowledge base articles as useful or not useful. 

Drag and drop to organize

Enhanced search capabilities ensure instant answers in help centers. 

Instant search

Enhanced search capabilities ensure instant answers in help centers. 

Share Article

Visitors can share knowledge base articles on social media platforms like Facebook, Twitter, and LinkedIn. 

Image and GIF

Add an image or GIF from your computer or embed an inline image directly into your content. 

Workflow

Manage creating, drafting, publishing and sharing content systematically to ensure consistency and quality across all documents. 

Tables

Utilize the Markdown/HTML editor to construct table rows and columns in your knowledge base articles. 

White Labelling

Customize your knowledge base site with your company’s logo, color scheme, and login preferences. 

Add Category and Folders

Desk365 provides robust options for editing and deleting categories, folders, and articles within your knowledge base.

Key Features of Knowledge Base Software

WYSIWYG editor

Our What-You-See-Is-What-You-Get (WYSIWYG) editor simplifies creating and sharing knowledge by allowing you to easily format text, add images, and utilize HTML or CSS for custom designs.

Ideal for crafting articles, guides, how-to‘s, and more, this versatile editor also supports markdown, making it perfect for building a comprehensive knowledge hub. 

Category level access

Category-level access is a feature that enhances the management and privacy of your content by allowing you to control who can see specific articles.

This type of access enables you to designate visibility restrictions based on user categories, ensuring that only certain users or groups of agents have the right to view particular information.  

For instance, you might restrict sensitive internal data to management-level employees or make certain technical guidelines available only to your engineering team 

Version Control

A version control system allows users to manage changes to documents and code efficiently. It enables users to restore previous versions of a file, providing a safeguard against errors and unwanted changes.  

The system tracks every modification, including additions, deletions, and alterations, while tagging each change with the username of the person who made it and the exact date and time of the modification. This detailed record-keeping allows users to see what was changed and compare different versions easily.  

The Show Changes button displays the modifications made, with red highlighting removals and green indicating additions. 

Visibility control

End users can access knowledge base (KB) articles directly from the support portal. These articles can include detailed information about your products or services, FAQs, troubleshooting guides, and step-by-step instructions for common tasks. You have control over who can access these articles. The visibility options include:

  • Make articles visible to all visitors of the support portal.
  • Restrict access to only signed-in users of the support portal.
  • Limit visibility to signed-in users from specific companies.

You can also choose to hide certain articles from the support portal entirely if needed.

Choose the right helpdesk for your business

You are just one step away from unlocking exceptional customer service.

START YOUR FREE TRIAL
REQUEST DEMO
START YOUR FREE TRIAL
REQUEST DEMO