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AI-powered ticketing at an
unbelievable price
From emerging startups to established enterprises, Desk365 offers the features you need—no hidden costs, no surprises.
STANDARD
$12
tickets directly from your email inbox.
leaving Microsoft Teams.
centralized library of articles and FAQs.
tasks and ticket workflows.
escalations for overdue tickets.
fields.
suit your team's needs.
touch.
reports tailored to your team's metrics.
PLUS
$22
approval workflows.
for balanced workload.
without ownership.
teams for seamless collaboration.
tasks with checklists.
securely with AES encryption.
on schedule.
Microsoft Entra ID integration.
events for efficiency.
holiday lists for different teams.
ratings post-resolution.
are thoroughly resolved.
AI built to simplify your workload
Free for a limited time
AI Agent
A custom AI agent built on your business’s historic data. The Desk365 AI Agent learns from your own tickets and knowledge base articles to generate accurate responses –so your agents can close tickets faster.
NEWLY LAUNCHED
Draft with AI
Auto-draft intelligent responses to customer queries. Translate into 15 different languages, grammar check responses, and enhance your service.
A robust, full-featured ticketing platform
Desk365 offers in-depth capabilities guaranteed to improve agent productivity, shorten resolution times, and elevate your customer service. All this at an unbeatable price, uncompromised security, and a product that’s dream to use everyday.
No hidden costs
No setup fees
Ticket management
Efficiently handle support requests with Desk365's unified inbox, AI-assisted drafting, and time tracking, ensuring prompt and effective issue resolution.
Workflow automation
Automate repetitive tasks with customizable macros and time-based triggers, allowing your team to focus on delivering exceptional customer service.
Customization
Tailor your helpdesk with custom ticket forms, fields, and branded support portals to align with your organization's unique requirements.
Integrations
Seamlessly connect with Microsoft 365, Microsoft Entra ID, and other tools to enhance your support capabilities and streamline workflows.
Omni-channel support
Engage with customers across multiple channels, including Microsoft Teams, email, and web forms, all managed within a single platform.
Data & analytics
Gain actionable insights through detailed reports and dashboards, enabling data-driven decisions to improve support performance.
Support
Benefit from dedicated assistance, including free setup and installation, ensuring a smooth onboarding experience and ongoing support.
Choose a partner that helps you succeed
We are with you every step of the way. From quick onboarding to free setup calls, we’ve got your back.
Flexible contracts
Select between monthly or yearly plans. You can effortlessly add or remove agents. Switch easily with pro-rated fees.
Easy to use
Intuitive UI effectively addresses common adoption barriers, leading to significantly improved adoption by end-users.
Easy deployment
Desk365 works right out of the box, featuring a setup process that is both simple and user-friendly.
Best-in-class products and features
at one fifth the cost
*Comparing the prices of the most popular plan
Detailed plan comparison
From automation to seamless ticket management, Desk365 helps you deliver exceptional service without high costs. Premium features, without the premium price.
Unlimited Tickets
Email to Tickets
Convert Microsoft Teams message to Tickets
Ticket History
Canned Responses
Spam Tickets
Delete Tickets
Ticket Insights
Ticket Time Tracking
Private Notes
Edit & Delete Private Notes
Export Tickets
Import Tickets
Merge Ticket
Ticket Access Scope
Embedded Web Widgets
Embedded Web Forms
Email Notification
Microsoft Teams Notifications
Bulk Edit
Ticket Sharing (share ticket url)
Forward Ticket
Multiple ticket forms
Agent Signature
Satisfaction Surveys (CSAT)
Language Setting for Support Bot
Group-Based Email Support
Ticket Filters
Scheduled Ticket Exports
Ticket Search
Ticket Sorting
Email Delivery Status
Ticket Watchers
Share Tickets (with Contacts)
Ticket Closure Rules
Tasks To Do
Print Ticket
Attachment File Storage
Unlimited
Unlimited
Support Portal
Web Form
Web Widget
Microsoft Teams
Unlimited Articles
Public Knowledge Base
Internal or Private Knowledge Base
Article Sections (Hierarchy)
Search Knowledge Base Articles
Full Screen Editor
Article Reordering
Share Article
Article Status Indicator
Attachments
Article Feedback
Article Versioning & Restore
Knowledge Base Specific to a Company
Automation Rules on Ticket Creation
Automation Rules on Ticket Updates
Time Based Automation
Round Robin Ticket Assignment
Load Based Ticket Assignment
SLA Management
Business Hours
Single
Multiple
SLA Reminder Notification
SLA Escalation Notification
Holidays List
Single
Multiple
Recurring Tickets
Using Power Automate
Using Power Automate
Send customized emails in Automation
Notify contact via teams
Ticket Custom Fields
Multiple Custom Ticket Forms
Multi-level Ticket Fields
Customer Portal Customization
Custom Email Template
Custom Ticket Views
Custom Ticket Status
Custom Agent Roles
Custom Agent Status
Dashboard Customization
Microsoft Teams Support Bot Customization
Unlimited Contacts
Unlimited Companies
Import Contacts
Import Companies
Export Contacts
Export Companies
Merge Contact
Add Multiple Emails for Contact
Custom Domain for Support Portal
Contact comments
Configure Login type for Support Portal
Custom Emails (Email to Ticket)
10
10
Date Format Customization
Whitelisting Domains
Remove Desk365 Branding
Announcements
Default Response Preference
Microsoft Single Sign-On
SOC 2 ® Type II Compliance
Built-In SSL
Custom Domain Mapping
Custom Email Server
Digitally Signed Emails (DKIM) and DMARC
Email Spam Control
Roles and Permissions
Audit Logs
ePHI fields
Support Monitoring Dashboard
Support Traffic Dashboard
Ticket Metrics Report
Export Report
Agent/Group Performance Dashboard
Contact/Companies Performance Dashboard
CSAT Dashboard
Scheduled Reports
Rest API Rate (Requests per Minute)
100
200
Web-hooks
Jira
Using API
Using API
Power Automate
Copilot
Power BI
Using API
Microsoft Teams
Asana
Using Power Automate
Using Power Automate
MS Planner
Using Power Automate
Using Power Automate
Stripe
Azure DevOps
Using Power Automate
Using Power Automate
Microsoft Entra ID
Desk365 Mobile View for iOS
Desk365 Mobile View for Android
Knowledge Base/Help Center
Email Support – 24X7
Option to Choose your Data Center Location
Migration Assistance
Desk365 AI Agent
Rephrase ticket responses with AI
Translate ticket responses with AI
Microsoft365 Copilot Plugin
Security, Safety and Compliance
- At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
- To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
- We are SOC 2 Type 2 Certified and GDPR compliant.
Frequently asked questions
Absolutely. At Desk365, our primary commitment is to craft an exceptional product. A significant portion of our resources is dedicated to product development, setting us apart from competitors, which typically invest more in sales and marketing. We prioritize product development and customer support over sales and marketing, allowing us to offer a superior product at a competitive price. Our guiding principle is simple: focus on creating an outstanding product, and everything else will naturally follow.
We offer a 21-day free trial for both our STANDARD and PLUS plans. After signing up and creating your Desk365 account, you’ll gain access to the features specific to the plan you choose, for 21 days—no credit card required. When you’re confident that Desk365 is the right fit for your business, you can easily add your credit card details to upgrade to any of the paid plans directly from your trial account.
Once your trial of the paid plan ends and you choose not to upgrade, you’ll automatically be moved to the FREE plan, which offers a limited set of features.
We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.
Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.
We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.
Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.
At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.
Trusted by 7,000+ businesses around the world
Empower your teams with the best ticketing platform
Choose from our high-value plans that are inclusive of all the features your business needs. No credit card needed.
AI Agent
Microsoft Teams Integration
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Knowledge Base
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