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One plan. All inclusive. Transparent Pricing.

All-inclusive PRO plan covers all the features you need to provide great customer service.
Compare it with other products that require you to upgrade to enterprise level plans to get the features you need.

Save Upto 25%

Pro Plan

All-inclusive plan covers all the features you need to provide great customer service.

CUSTOMIZE TO FIT YOUR NEEDS:

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$12

per agent per month

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No credit card info needed

Superior Performance at an Unbeatable Price

Empower your support team to surpass expectations! Automation and self-service features help your team provide service at scale. Productivity and Collaboration features that make your support team stand out. All in an easy-to-use, intuitive UI that’s a breeze to set up.

No hidden costs

No setup fees

Ticket Management

Custom Ticket Views
Customer Management
Responsive Mobile Web Apps
Multiple Emails
Multiple Groups/Departments
Draft with AI
Collision Detection
Time Tracking
'Watchers' of Tickets

Workflow Automation

Automation Rules
Automated Ticket Assignment
SLA Management & Business Hours
SLA Reminders & Escalations
Multiple SLAs
SLAs in Automations
Canned Responses
Tasks/To-do Lists
Closure Rules

Customization

Custom Domain
Custom Email Servers
Custom Ticket Fields
Custom Forms
Custom Roles
Custom Reports & Graphs
Custom Response Templates
Custom Knowledge Base

Integrations

Omni-Channel

Data & Analytics

Support

We also offer a Free Plan with a limited set of features for hobby projects and testing purposes. Limited to 3 agents and 50 tickets per month.

No credit card info needed

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No credit card info needed

Security, Safety and Compliance

At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

We are SOC 2 Type 2 Certified and GDPR compliant.

Desk365 is fully compliant with HIPAA regulations. This ensures that we meet stringent standards for the protection and confidentiality of healthcare-related information.

To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Great support. Make you feel they're part of your team"

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Biotechnology

Capterra Rating

"The helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Oil and energy

Capterra Rating

"Desk365 works with Teams!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Farming

Capterra Rating

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

Choose a partner that helps you succeed

We are with you every step of the way. From quick onboarding to free setup calls, we’ve got your back.

Flexible Contracts

Select between monthly or yearly plans. You can effortlessly add or remove agents. Switch easily with pro-rated fees.

Higher Adoption

Intuitive UI effectively addresses common adoption barriers, leading to significantly improved adoption by end-users.

Easy Deployment

Desk365 works right out of the box, featuring a setup process that is both simple and user-friendly.

Frequently Asked Questions

Can a high-quality product truly be offered at such a low price?

Absolutely. At Desk365, our primary commitment is to craft an exceptional product. A significant portion of our resources is dedicated to product development, setting us apart from competitors, which typically invest more in sales and marketing. We prioritize product development and customer support over sales and marketing, allowing us to offer a superior product at a competitive price. Our guiding principle is simple: focus on creating an outstanding product, and everything else will naturally follow.

Do you offer a free trial?

We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.

What happens when my trial gets over?

Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.

What payment methods do you accept?

We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.

Can I upgrade or downgrade or cancel my subscription?

Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.

What are the available billing cycles?

We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.

What is agent based pricing?

Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.

Is my data safe?

At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.