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Quick Overview of Desk365’s Agent Bot and Support Bot for Microsoft Teams
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Help Center
Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
Videos
Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
Blog
Insights, tips, and stay up-to-date on the latest trends on customer service and more.
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Providing definitions of specific customer service terms to aid comprehension.
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Draft with AI
Generate AI responses
Microsoft Teams Integration
Ticket management in Teams
Automations
Automate repetitive tasks
SLAs
Set and track service timelines
Customization
Adapt workflows to your needs
Ticket Assignment
Auto-assign tickets to agents
Reports & Analytics
In-depth reporting and tracking
Knowledge Base
Centralize information sharing
Explore All Features
Help Center
Troubleshooting advice and user guides for configuring and utilizing Desk365 efficiently.
Videos
Video tutorials and step-by-step demonstrations will show you exactly how to use Desk365.
Blog
Insights, tips, and stay up-to-date on the latest trends on customer service and more.
Glossary
Providing definitions of specific customer service terms to aid comprehension.
Agent Bot
With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.
Support Bot
Empower customers with Desk365 Support Bot allowing you to create tickets within Teams and receive updates via push notifications, without constant email checks.
Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams
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INDUSTRIES
Banking and Finance
Secure financial customer care
Healthcare
Provide outstanding support
MSP
Optimize IT efficiency
Government
Streamline public service delivery
Non-Profit
Strengthen mission operations
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TEAMS
IT Services
Strategically address and
resolve technical problems
Customer Support
Resolve client inquiries
efficiently and effectively
Human Resources
Effectively manage workforce
issues and relations
Facilities
Manage operational
environments effectively
Getting Started with Desk365: Your Modern Helpdesk Ticketing System
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Draft with AI
Microsoft Teams Integration
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Knowledge Base
Explore All Features
Banking and Finance 
Healthcare 
MSP 
Government 
Non Profit 
IT Services
Customer Support
Human Resources
Facilities
