Streamline Sales with Desk365’s Sales Help Desk Software
Manage leads, prospects, and contracts effortlessly with Desk365’s sales help desk software, helping your team close deals faster and strengthen customer relationships.
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Trusted by thousands of businesses around the world
Why Does the Sales Team Need a Help Desk System?
Centralized Sales Management
A sales help desk software allows you to create and manage tickets for all sales actions within one unified system. Assign tasks to your team, track progress, and update tickets regularly. It helps improve efficiency and communication within your sales team and helps provide a good customer experience.
Leads and Prospects – Contact Management
The sales help desk solution offers a complete customer contact management solution. Maintain an organized database of all your contacts, link them to cases with CRM integrations, & ensure sales agents always have access to information.
Why Choose Desk365 as your Sales Help Desk Software?
Sales Management
Sales teams need to monitor tasks, follow up with leads, and continuously present options to prospects. Desk365 enables help desk support agents to create tickets for lead tracking, set deadlines, and update progress. Management can access detailed reports to stay informed on deal progress.
Sales Staff Interface
Desk365 is designed to simplify the work of your sales staff. Assign tickets, prioritize based on customer importance, add notes for team collaboration, and lot more. Our interface promotes staff coordination and accelerates sales processes.
Quantify Sales Performance
With Desk365 Reports, you can quantify resolved tickets, track responses, and analyze closed deals. This feature provides a clear understanding of your sales team's current performance and areas for improvement.
Knowledge Base
Share your sales strategies with your internal help desk team using our internal knowledge base. Extend this resource to your customers with detailed articles, ensuring they understand your process and find solutions to common queries all by themselves.
Experience firsthand how Desk365 can transform your sales operations.
What Makes Desk365 the Best Help Desk Software for Sales?
Modern Ticketing System
Desk365 offers a unified inbox that consolidates all customer support requests from various channels into a single, intuitive interface. This makes it easy for help support agents to manage customers and respond to tickets efficiently. The service desk software is built with conversational ticketing in mind, especially integrated with Microsoft Teams, allowing seamless ticket management directly within the Teams environment.
Automation and Productivity Tools
Desk365 provides robust automation features that trigger actions during ticket creation and updates. The help desk tool allows agents to focus on tasks that require their attention while mundane tasks are automated. Additionally, tools like instant notifications, ticket assignments using round-robin, canned responses, and custom views enhance agent productivity by streamlining workflows and reducing response times, improving service management.
Collaboration Features
Effective collaboration is key to providing excellent customer service. Desk365’s help desk software offers features like private notes for internal communication, ticket 'watchers' & 'Share To' to keep the right agents / contacts informed about ticket activities, and a comprehensive knowledge base for sharing solution articles. The integration with Microsoft 365 Copilot Plugin further enhances collaboration by bringing Desk365 functionalities directly into Microsoft 365 Chat.
Choose the Right Help Desk - Experience Desk365 Now & Transform Your Sales Operations!
Self-Service Options
Empowering customers to find answers on their own reduces the load on support teams. Desk365's self-service features include an online knowledge base, solution articles, and a customer support portal. The self-service option helps customers create and manage tickets, access solution articles, and find answers independently, enhancing customer experience and customer satisfaction.
Customization
Desk365 allows extensive customization to fit your brand and workflow needs. You can customize the support portal, agent roles, ticket forms, and even the Desk365 Teams Support Bot. Moreover, Desk365 offers mobile access for both end-users and agents, ensuring that support operations can continue smoothly on the go.
Analytics and Reporting
Desk365 provides powerful analytics and reporting tools that offer actionable insights into support team performance. Helpdesk software features like reports and dashboards, time tracking, customer surveys, ticket trends reports, and agent performance reports help you monitor and analyze various aspects of your support operations.
Maximize Efficiency and Save Up to 25% with Yearly Plans
Security You Can Trust
We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.
Boost your sales team's performance with our robust helpdesk features.
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