Looking for the best Zammad alternative?

If you’re seeking an alternative to Zammad, explore Desk365 for a solution that offers comprehensive features and more. Let’s delve into why Desk365 might be the perfect Zammad alternative for all your needs.

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Ready to leave clunkiness behind? Desk365 is all you need.

Zammad is a customer support platform that aims to simplify customer communication and ticket management software for businesses.

However, if you’re on the lookout for a helpdesk software that seamlessly integrates collaborative tools and offers an unparalleled user experience, Desk365 stands as the ideal choice. It excels in enhancing communication and teamwork

Multi-Channel Ticketing Platform

Desk365 is a multi-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers, customer support portal, and more. This makes it easy to run help desk operations efficiently that work great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, web forms, and more.

Affordable and Transparent Pricing

Provide best-in-class customer support without breaking your bank. Desk365 provides you with all the essential features your support team would love to have at a much more affordable price than Help Scout. All inclusive plan that covers all the features unlike Help Scout which has limited features and multiple plans forcing you into higher priced plans.

Powerful SLA Module

Desk365 has a robust SLA module that enables you to set up periodic reminders and escalation rules that help you stay on top of ticket deadlines. Setup SLAs that suit your needs, whether it’s help desk wide or even specific SLAs for specific companies. Coupled with automation rules you can make sure you never miss a deadline.

Comparing Desk365 vs. Zammad

Here is an in-depth feature comparison between Desk365 and Zammad, two prominent customer support platforms in the industry,

Features

Desk365

Zammad

Microsoft Teams App for Agents

Create tickets from Microsoft Teams

Email Ticketing

Customer Support Portal

Web Form / Web Widget

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

Reports

(Multiple Custom Reports)

(Available only on higher tier plans)

Agent Collision Detection

Custom Statuses and Categories

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(30 Days)

Free Plan Available

Highest Paid Plan

$12/agent /month

€24/agent /month

Last Updated Date: 1-April-2024

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Why should you choose Desk365 over Zammad?

Desk365 is an ideal Zammad alternative that offers simplicity, customizability, affordability, and collaboration to empower your support team to work efficiently and provide exceptional customer service

Set up Powerful Automations

Set up advanced automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create workflows based on different ticket/customer properties, keywords, events, SLAs, replies, and more.

Robust SLAs

Desk365 has a powerful SLA module that enables you to set up periodic reminders and escalation rules that help you stay on top of ticket deadlines. Configure SLAs that suit your needs, whether it’s help desk wide or even specific SLAs for specific companies.

Measure Customer Sentiment using Surveys

Create and send surveys to get immediate feedback from your customers whenever a ticket is resolved or closed. Analyze the customer satisfaction ratings by measuring the quantifiable data from these surveys. Assess the data together with your team to identify the areas of improvement and make the necessary changes to streamline your support operations further.

Create Powerful Reports & Dashboards

Customize your reports to get insights on what’s most important for your business. Monitor critical help desk metrics such as customer satisfaction ratings, agent performance, ticket volume data, and more that are readily available in Desk365. Stay updated on how well your support team is performing and take better data-driven decisions using our powerful reporting module.

A Support Portal for your Customers

Offer your customers a web-based online portal through which they can create and manage tickets, monitor ticket status, and access solution articles from your Knowledge Base. Customize the Support Portal with respect to your brand guidelines. Advanced options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Better & Improved Collaboration Features

Collaborate effectively across multiple departments in your organization for providing instant customer support. Your agents can collaborate with other agents about specific tickets via comments and private notes. Discuss specific parts of the ticket with internal product experts from your company without leaving the Desk365 unified interface.

Track Time Spent on Tickets

Keeping track of how much time each of your agents spends on tickets is crucial for any help desk. You can either enter the precise time spent on a ticket or use a timer to keep a track of it. Time tracking is useful when you bill clients for the amount of time spent on tickets.

Leverage Your Microsoft 365 Investment

Streamline user administration while ensuring secure access by implementing Single Sign-on through Azure AD. With the Desk365 API/Webhook or the Desk365 Power Automate connector, you can seamlessly integrate with various third-party applications and effortlessly pull tickets into any custom-built or third-party solutions.

Frequently asked questions

Is Zammad open-source?

Yes, Zammad is an open source software. It is available under the GNU Affero General Public License (AGPL), allowing users to access, modify, and distribute the source code freely.

Is Zammad free to use?

Zammad offers a free, open source version under the GNU Affero General Public License (AGPL).

What is the best Zammad alternative tool?

Desk365 is considered as a fitting choice over Zammad help desk software for it’s more user-friendly and streamlined solution, offering features that cater to your specific needs.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.