Help Desk Software for Non-Profit Organizations

Streamline your operations and mission with Desk365, the ideal help desk software for non-profits.

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Why Non-Profits Need Help Desk Software?

Non-profits benefit immensely from help desk software by enhancing donor relations, streamlining volunteer coordination, and improving beneficiary support. This software optimizes fundraising campaigns, ensures compliance, and provides valuable data-driven insights. Adopting these tools boosts efficiency and impact, helping nonprofits achieve their mission more effectively. 

Efficient Management

Desk365 enables non-profits to manage inquiries and follow-up tasks efficiently. This helpdesk software centralizes requests into a single dashboard, allowing staff to prioritize and address them promptly.

Improved Communication

Desk365 enhances communication between staff, volunteers, and beneficiaries. With features like automation, internal messaging, and support portals, nonprofit organizations can collaborate effectively and ensure clear, timely communication.

Optimized Workflow

Desk365's automations capabilities streamline routine tasks and processes, reducing manual workload and improving operational efficiency. This helps non-profits focus more on their mission.

Enhanced Support Experience

Desk365 helps non-profits deliver a smoother, more personalized support experience by streamlining operations. Faster response times and improved access to information lead to higher satisfaction levels among beneficiaries.

Security You Can Rely On

We prioritize the safety of your valuable information, exemplified by our adherence to SOC2 Type 2 compliance standards. Our platform is HIPAA compliant and hosted on AWS Cloud and Microsoft Azure, featuring robust encryption, secure authentication, and GDPR compliance. Trust in us to securely handle and protect your data.

What Makes Desk365 the Best Choice?

Automations

Desk365’s automations features streamline operations by simplifying processes, reducing manual tasks, and improving overall efficiency. Easily tackle challenges by categorizing them based on who needs to resolve them and when using automation rules. 

Knowledge Base

Create and manage a knowledge base for both internal use and beneficiaries. Inform your team and the communities you serve about important resources, updates, and best practices. This reduces the number of incoming tickets and helps provide quicker resolutions through self-service.  

SLAs (Service Level Agreements)

In non-profit organizations, where timeliness and precision are crucial, Desk365’s SLAs are tailored to meet unique needs. We offer customizable parameters such as response times, resolution times, and ticket prioritization. 

 

Reporting and Analytics

Desk365’s Reporting and Analytics feature offers non-profits valuable insights into their helpdesk operations, enabling data-driven decision-making and continuous improvement. Nonprofits can ensure efficient service and resource allocation by tracking KPIs like ticket volume and resolution times

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Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."
Jugal Piplani
Jugal PiplaniTechnical Solutions Manager, Gapcloud
"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."
Jan Schwärzel
Jan SchwärzelCTO, ComSet AG
"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."
Jessica Harrison
Jessica HarrisonSr. Associate, Christopher Consultants, Ltd.
"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."
Andy Roberts
Andy RobertsNetwork & Communications Support Specialist,
CSG
“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "
Ryan Geiler
Ryan GeilerIT Director, Community Medical Center

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