Privacy Policy

Privacy Policy

Terms of Service

Security

DPA

Sub-processors

Privacy Policy

Terms of Service

Security

DPA

Sub-processors

Last Updated: 31st January 2024

Kani Technologies Inc is committed to protecting your privacy. This Privacy Policy describes how your personal data and information is collected, used, and shared on o through https://www.desk365.io (the “Website” or “Desk365” or “Desk365.io” or “Services”).

For purposes of this Privacy Policy, references to Website or Desk365 or Desk365.io or Desk365 Services or Services shall mean the Web sites bearing the URLs desk365.io including it’s subdomains (including white labelled subdomains) and the services and applications provided on or through this website and its subdomains. References to “we,” “our,” and “us” mean Kani Technologies, Inc. References to “you” and “your” means the individual who uses the Website. We collect information from or about you in the context of our business relationships with our customers (and through our customers, the end users of our customer’s products and services) and potential customers.

Who we are

We are Kani Technologies, Inc. with offices in Fremont, CA 94539, USA. Our data protection officer may be contacted by emailing dpo@desk365.io.

Our customers are controllers for the data of their End Users that they provide to us, and they determine the legal basis of processing of such data. We, in turn, as a processor, process this data and information as per our customers’ instructions. To the extent we process personal data of our customers to register our customers on our Website, process and deliver their orders for our Desk365 Service, manage our relationship with our customers and provide our support to our customers, we will be an independent data controller for such use and will process such data in compliance with applicable laws.

What information does Desk365 collect?

  1. User Provided Information:

    When you fill up any forms on our Website, you provide certain personal information such as your name, email address, contact number. When you submit any of these forms, you will be requested to consent to the use and processing of the personal information you submit. This information will be used only with your consent and only for the purpose for which the information is provided to us. You may also be asked to provide credit card information on our Website but this information is not stored by us. Instead it is transferred and stored securely with our payment gateway service provider.

  2. Information collected from other third-party sources:

    We also obtain information like the names, designation/job title, employer company, email ID and other contact details of persons from third party business information or content providers; from company / business pages on the world wide web and while attending business networking events. We use this information for communications, including marketing and advertising our products and services.

  3. Information collected automatically via cookies and other tracking tools:

    Data, such as your computer’s Internet Protocol (IP) address, operating system and browser type, and the date and time of your visit, details relating to your device, session ID, application ID, cookie ID may be collected through the use of “cookies” (small files that are stored on your computer by a website to give you a unique identification) and/ or other tracking tools when you access/use our Website. Cookies also keep track of services you have used, record registration information regarding your sign in name and password, ensure you do not repeatedly see advertisements, record your preferences and keep you logged into the Website. We treat general user data as personal information if we combine it with or link it to any of the personally identifying information mentioned above and, in those cases, will only use it as aggregate data.

  4. Aggregate Data:

    Aggregate data is data we collect about a group or category of features, services or individuals, from which individual identities have been removed. For example, information about how you use a feature may be collected and combined with information about how others use the same feature, without any personal information included in the resulting data. The company uses aggregate data to help identify trends and understand user needs so we can provide better features and services. The company may also share automatically collected and other aggregate non-personally identifiable information with interested third parties to assist them in understanding the usage patterns for certain content, services, and/or functionality on the Website

  5. Third Party Collected Data:

    When you make a payment for our Services, the payment processors / facilitators will collect transaction data necessary to process your payment and they share relevant data with us to enable us to verify the payment of the fees. The payment data is however stored by the relevant payment processors / facilitators.

    We may use, and allow third parties to use cookies, web beacons, and similar technologies to collect or receive information from the Website for legitimate purposes and elsewhere on the internet and use that information to provide measurement services and target ads. Web beacons are small, graphic images on web pages, web-based documents, or in email messages that allow us or third parties to monitor who is visiting the Website or if the email has been read. Web beacons collect the IP address of the computer that the web beacon is sent to, the URL of the page the web beacon comes from and the time it was viewed. Web beacons may be linked to your personal information. We also use Google Analytics codes to log when users view specific pages or take specific actions on our website. This allows us to provide targeted advertising in the future.

    When we ask you for personal data, you may decline to provide the same. We will indicate where any information that we have requested is mandatory and should you decline to provide any mandatory information, we may be unable to provide you with the Service or certain features of our Service.

How do we use your information?

When you use the Desk365 Service provided to you by your organisation / service provider, our processing of your personal data in connection with the Service is governed by a contract between your organisation and us. We process your personal data to provide our service to your organisation / service provider and you and for our related business operations.
  • The main purpose of collecting, storing and processing your personal and organizational information when you sign up for our services is to provide you and your organisation/service provider with the Desk365 Services, including to carry out transactions you request, to provide technical support and to provide you a better user experience by remembering your preferences and make recommendations. We also use your information to fulfill your requests regarding our services, including without limitation requests for demos and other information or to respond to your inquiries.
  • We use the data on how you use our services to conduct research and development which enables us to continuously improve our product offerings and services. We also use the information to operate our business, which includes analysing our performance, meeting our legal obligations and preventing fraud.
  • We will use the information to communicate with you through emails, or through other means on or through the services (e.g., via messaging within the platform or push notifications if you use our Microsoft Teams app). We will communicate transactional or service messages to you, such as welcoming you to our services or alerting you about new features or informing you of scheduled downtime.
  • We will also use the information to send you marketing communications, on our own behalf (e.g., information about new services or providing user guides on how to use our services better), which includes sending promotional communications, targeted advertising, and presenting you with relevant offers. You can always opt out of receiving future marketing communications in the footer of each email we send to you. You cannot opt out of receiving transaction or service messages from us (e.g., password reset emails).
  • We perform analysis regarding how you use our Website or any part thereof. We also track emails you open and analyze your clicks data to analyze the effectiveness of our email marketing campaigns.
  • We may use your information to enforce the legal terms (including without limitation our policies and terms of service) that govern your use of our services.

And will we share any of the personal information we receive?

We do not sell, rent or share personal information with third parties without your prior consent except in the limited circumstances described in this Policy.

We share personal information with third-party vendors who assist us in performing internal functions necessary to operate our business. In all cases we limit the information shared with our third-party vendors to that which is necessary to carry out those functions. We require that these parties agree to process such information in compliance with this Privacy Policy, we use reasonable efforts to limit their use of such information, and we require these parties to use any other appropriate confidentiality and security measures. We are not responsible for any information you provide to third party vendors directly, and we encourage you to become familiar with their practices before disclosing information directly to them.

We do not share personal information with other third-party organizations for their marketing, advertising or promotional use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in.

Except as stated in this Policy, we do not share personal information about Users with third parties unless we reasonably believe that doing so is legally required or is in the company’s interest to protect its property or other legal rights or the rights or property of others.

In addition, personal information may be disclosed as part of any merger, acquisition, debt financing or sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of our business assets.

How long do we retain your personal information?

We will retain the personal information for as long as it is reasonably necessary for us to provide our services. However, if you request that we delete your personal information, we will delete your personal information from our records unless we are required to retain the data according to applicable law. Our Data Protection Officer at help@desk365.io would also be happy to help with your privacy questions, concerns and would also welcome your feedback.

What are your rights with respect to your personal information?

If your organisation provides you with access to the Desk365 Service, your use of the Service is subject to your organisation’s relevant policies, if any. You should direct your privacy enquiries, including any requests to exercise your data protection rights, to your organisation’s administrator. We are not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

You have a number of legal rights in your personal information and these include the right to:

a) request access to the personal information that we have about you and request that it be updated, rectified, erased or request for data portability; or

b) request that we refrain/ restrict further use of any personal information we hold about you; or

c) if you want, withdraw the consent previously given by you.

d) For our users in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, seek rectification or erasure of personal data, to object to or to seek to restrict processing, data portability and lodge a complaint with a supervisory authority, in accordance with applicable law.

To exercise any rights listed above, please direct your inquiries to your organisation’s / service provider’s administrators or you can email us at help@desk365.io or write to us at the address listed at the top of this document.

What personal information can I access?

If you register on our website, you will have access to your personal information and you may update, correct, or delete your user information and email subscription preferences at any time by going to the log-in section of the Website. Your registration information is accessible online only through the use of a password. To protect the confidentiality of your personal information, you must keep your password confidential. You are responsible for all uses of the Website by any person using your password. Please advise us immediately if you believe your password has been misused or otherwise misappropriated by sending an email to help@desk365.io. 

Is the personal information secure?

We use reasonable and appropriate security measures in an effort to prevent loss, misuse, and alteration of personal information under our control. However, we cannot guarantee protection of all information in all cases, for example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Additionally, we have absolutely no control over the security of other sites you might visit, interact with or do business with.

If we learn of a security systems breach, then we will notify you electronically so that you can take appropriate protective steps. The company may also post a notice on the Website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us.

Changes to this Privacy Policy

We will modify this Policy if our privacy practices materially change. For changes to this Policy that may be materially less restrictive on our use or disclosure of personal information that you have provided to us, we will attempt to obtain your consent before applying the Policy to your personally identifiable information. Otherwise, we will notify you of such changes by posting the new policy on our Website and indicating the date it was last updated at the top of the Policy. We encourage you to review the Policy each time you visit our Website to see if it has been updated, in order to make sure you understand how personal information you provide will be used. Your continued use of the Website constitutes your agreement to this Policy and any updates.

Contact information If you have any questions about this Policy, or the practices of or your dealings with the Website, please email us at help@desk365.io. 

Our EU-GDPR Representative is: Rickert Rechtsanwaltsgesellschaft mbH. If you live in the EU or are a EU citizen, you can contact our EU-GDPR representative at art-27-rep-kani@rickert.law on matters related to the processing of personal data.

 

Conflict If there is any conflict between the terms in this privacy policy and the data privacy law applicable to you, the applicable law shall govern.